A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
PBX operator Methodist Health System - 3.8 Dallas, TX Job Details Full-time 2 hours ago Qualifications Customer follow-ups Computer operation Operator switchboards Operating systems Phone communication Writing skills Radio communication systems Telephone systems Productivity software Office phone management
Full Job Description Hours of Work :
8
Days Of Week :
5
Work Shift :
Job Description :
Your Job:
Provide operator services, police dispatch, emergency systems monitoring, and alert/code paging for physicians, visitors, and staff. Supports the mission, vision, values and strategic goals of Methodist Health System.
Your Job Requirements:
Able to handle stressful situations and make decisions in a timely manner Able to organize work and work area with time constraints in a fast paced environment Able to professionally and effectively communicate (orally and in writing). Able to work flexible schedule at various campuses within the MHS system Computer skills, operating systems not limited to Microsoft Office Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed. Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided. Demonstrates initiative, is a self starter
Work Experience:
6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred
Your Job Responsibilities:
Answer and direct incoming calls. Provide assistance and directory services. Attend annual safety training and complete necessary safety training requirements. Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools. Maintain activity logs for Police Department, engineering, and other staff as directed/required by position. Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy. Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus. z-Other duties as assigned. Methodist Dallas Medical Center is one of North Texas' best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned: Magnet®-designated hospital 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly® Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly® Employer, 2023 Level III Neonatal Intensive Care Unit Liver, kidney, and pancreas transplantation programs
