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Insight Global

Hospital Operator

Pay: Not specified
Posted: 3 weeks ago
Location: Bellevue, WA (Onsite)
Last Updated: 19 hours ago
Hours: Full-Time
Expires: 10/6/2026

Career Insights for Switchboard / Telephone Operator

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Based on Washington data

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$43,029 / year median in Washington

-14% projected decline

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Job Description

Job Description The night operator shift is typically low-to-moderate call volume (often ~8 calls/night, with peaks as needed). You will answer the main hospital line for public and internal callers, verify patient locations, provide directional and operational information (clinic hours, location), patch callers to appropriate departments (security, S/A, ED), dispatch facility and medical codes, manage and update on-call schedules, and log incidents. Most information is available in the department OneNote/knowledge base; you will be expected to quickly find and relay accurate information, escalate urgent events per protocol, and maintain clear documentation while functioning independently overnight. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements
  • 2+ years experience as a hospital operator/PBX operator in a hospital setting
  • Clear, professional verbal communication and phone triage skills
  • Reliable attendance
  • Ability to work independently (often solo overnight)
  • Basic computer skills and ability to look up/record information in knowledge systems
  • Experience patching callers to departments (security, S/A, ED) and handling clinical/nonclinical escalations appropriately