A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Communication Representative (Switchboard); 0.6 FTE; PM Shift UnityPoint Health - 3.5 Madison, WI Job Details From $18.32 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance 401(k) matching Pet insurance Qualifications Customer communication High school diploma or GED Full Job Description We're seeking a Communication Representative to join our team! In this role, you'll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.
Key Responsibilities & Skills:
Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams Coordinate after‑hours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you're in.
Here are just a few:
Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community. Join our team of experts and make a difference with UnityPoint Health.
Required Qualifications:
High school diploma or equivalent
Preferred Qualifications:
One year of experience as a secretary, receptionist, or in customer service in a busy public office. Prior clerical or administrative work experience preferred.
EEO/M/F/D/V FTE 0.6
Work Schedule Week 1:
Sunday, Wednesday, Thursday:
3-10pm
Monday:
2:30-10:30 Week 2:
Friday, Saturday:
3-10pm Hours Per Week 24 Weekends No Compensation $18.32+ Site Address 202 South Park Street City Madison Zip Code 53715
