Key Responsibilities:

Customer Service & Sales:

Respond to customer inquiries across all communication channels, documenting all account details. Present, promote, and sell DMV services to both existing and prospective customers. Make a minimum of 50 follow-up calls per day to prospective clients to introduce DMV services. Meet sales quotas, completing no less than 30 transactions per week to qualify for a weekly bonus. Make sales calls to offer and promote DMV services to existing and new clients through internal databased or list assigned by manager. Achieve sales targets and adhere to scheduled deadlines. Maintain professionalism and a calm demeanor when addressing concerns with challenging or upset customers. Provide prompt support via chat, addressing all unattended quotes and ensuring customers receive accurate information. Provide quotes, rates, and follow up with agents or clients to ensure transaction closure and documentation compliance. Adhere to company core values, mission, vision, and all established Standard Operating Procedures (SOPs) in every aspect of the role.

DMV Transactions & Compliance:

Process and record DMV transactions with accuracy, following all procedures and guidelines. Ensure all documentation is completed, signatures are accurate, and forms are fully compliant. Verify titles, including vehicle sales and purchase prices, for accuracy. Safeguard client information and maintain high confidentiality standards. Handle DMV document deliveries as assigned.

Operational Support:

Support sales and promotional events as needed. Collaborate with team members across different offices and departments. Participate in ongoing training sessions to continuously improve knowledge, skills, and service quality. Attend sales training to enhance selling skills and apply feedback. Keep up with changing regulations affecting DMV transactions to ensure compliance and provide accurate information to clients. Assist with department production logs, submitting and verifying required documentation to the DMV. Coordinate with team members and management to ensure DMV trips, suspension reports, and related tasks are completed and maintained daily. Turn in daily money reports accurately and on time.

Bundles, Inventory, & Reporting:

Coordinate with management to ensure bundles are received daily and on schedule. Generate office reports via Dealertrack to verify transaction accuracy. Support auditor in transactions, verifying all necessary information such as signatures, dates, and odometer readings. Work with agents to assure the full information is received to fully be in compliance as well as make calls to clients to collect information. Requirements Prior experience being a DMV clerk or similar roles Great communication skills Background & experience in sales industry Attention to detail & organized Software experience in CRM platforms & Outlook 365 Coachable mentality Bilingual in

English and Spanish Pay Rate:

$20 hourly + uncapped commissions

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): What is your best contact email and phone number?

Experience:

DMV processing: 1 year (Preferred) DMV clerk: 1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Rancho Cucamonga, CA 91730 (Preferred)

Work Location:

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