Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Program Coordinator II (S) Position Number 60031223 Grade NC10 About Us It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. This is an anticipated vacancy. The Title Examiner Supervisor is located in the Quality Assurance Problem Resolution of Vehicle Services within NC Department of Motor Vehicles. The selected candidate will be responsible for:

• Supervise the employee's workflow within the unit.
• Assist employees with resolving complex work duties.
• Maintain, document, and conduct all phases of performance management.

This Unit is responsible for ensuring the accurate and timely processing of vehicle titles and registration applications. The Unit conducts thorough reviews of vehicle title/registration applications and documents; identify errors created by LPAs, On-Line Dealers, and DMV sections/units; provide solution to errors; corresponds with LPAs, On-Line Dealers, DMV sections/units, and the general public to correct errors regarding the processing of vehicle titles and registration. The Unit processes refund requests for license plates that have been surrendered to the DMV. Ensure the correct Highway Use Tax has been paid; ensure the Federal Heavy Highway Use Tax has been paid; processes Indemnity Bonds, court orders, judicial sales, abandoned vehicles, mechanics/storage liens, and expedited sales; respond to telephone calls from dealers, branch offices, customers and other DMV Units; reviewing and correcting scanned documents that did not image properly; identifying the problem relating to why documents were not scanned/imaged correctly, determining the solution, and taking action to resolve the problem. The program area for this position includes one or more of the following: working knowledge of motor vehicle laws, policies and procedures, working knowledge of vehicle tiles and registration processes, and/or experience troubleshooting problems related document scanning.

Knowledge Skills and Abilities/Management Preferences Salary Grade and Salary Range:

NC10 $43,267 - $75,718 Management prefers applicants with the following: Knowledge of motor vehicle laws, policies and procedures Experience in researching and resolving problems to make independent decisions when needed Experience in interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele Experience in establishing and maintaining strong working relationships with peers, internal and external customers while maintaining a professional demeanor Experience in maintaining records, reports and data using MS Office products. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience. In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Sharon Ashe Email:

DOT-WorkdayJobRecruitment@ncdot.gov North Carolina State Government is one of the state's largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.