Purpose:

The Title Administrator II is responsible for reviewing, processing, and maintaining original vehicle titles to ensure accuracy, legitimacy, and validity for Taylor & Martin's purchases, auctions, reassignments, and transfers. This position is also responsible for ensuring titles and related documentation are properly secured, processed, mailed, tracked, and followed up on in a timely manner, as well as providing auction sale-day support related to registration, bidding, and bidder approvals.

Duties and Responsibilities:

Provide vehicle title service support to Senior Field Office Manager, Auction Administrators, Field Office Managers, Auction Proceeds Payable Clerks, and Preferred Leasing Manager. Coordinate, communicate, monitor, document, file, and safeguard all correspondence, documentation, copies, and originals of motor vehicle titles. Ensure timely, accurate, and thorough reviews, corrections, duplications, mailings, and collections of all motor vehicle titles for vehicles to be sold, consigned, auctioned, leased, or transferred. Respond to phone and email inquiries related to titled equipment to ensure quality customer service. Type and edit correspondence for title requests and inquiries; prepare for mailing or faxing as necessary. Reassign, copy, label, and prepare envelopes to mail copies or original titles and related documents to customers. Maintain up-to-date state agency files, forms, and all title-related documents, including points of contact, phone numbers, and mailing addresses for each State Department of Motor Vehicles and other related agencies. Provide TMI Live overflow phone coverage and cover front receptionist duties during breaks and lunch as needed. Provide phone coverage on auction sale days. Respond to phone and email inquiries regarding registration, bidding, and approvals. Assist customers with registration and bidding-related questions during auction sale days. Review bidder information and approve bidders upon satisfaction of Taylor & Martin's established requirements. Communicate with the appropriate internal teams regarding registration, bidding, and bidder approval questions or issues. Perform other duties as assigned.

Qualifications and Skills:

High School Diploma with 2 years administrative experience, preferably supporting motor vehicle title services. Working knowledge of motor vehicle titles and related paperwork.

Minimum typing speed:

40 WPM. Proficient in Microsoft Word and Excel; working knowledge of databases and filing systems. Strong attention to detail and organizational skills. Ability to communicate effectively with customers and internal teams. Ability to work effectively in a fast-paced environment, particularly on auction sale days.

Working Conditions and Environment:

Standard office hours: 8:00 AM - 5:00 PM. Desk-based work with light lifting. Daily phone and email contact with customers and vendors. Additional customer interaction and activity may be required on auction sale days.