Aftersales Coordinator

Aftersales Coordinator Klingelnberg America, Inc. Saline, MI Job Details Full-time 5 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Associate's degree Full Job Description Aftersales Coordinator - Klingelnberg America (Parts & Service) Who we are: Klingelnberg Group is a worldwide leader in the development, manufacture, and sale of Gear machines and precision components worldwide. Our U.S. location in Saline, MI is committed to delivering high quality equipment, parts, and service, along with exceptional customer support.

Role Summary:

We are seeking a motivated, reliable, and highly organized team-centered Aftersales Coordinator to support our Parts Department in Saline, MI. In this role, you will work closely with customers and internal teams to ensure critical components are delivered accurately and on time. Key Responsibilities - Including but not limited to:

• Manage incoming inquiries for quotations and the processing of orders from customers into the ERP system.
• Coordinate with Suppliers to source components verifying availability, pricing, and lead times.
• Provide pricing, delivery, updates, and other information needed for the customer.
• Coordinate shipping and delivery logistics with warehouse and transportation teams.
• Process order adjustments, updates, discrepancies, returns, cancellations, RMA's, and resolve shipping issues.
• Maintain files of active quotes, orders, and updates for accurate customer account information and follow ups.
• Supply necessary data to Accounting or other Departments for payment and recordkeeping.

What We're Looking For:

• Highly skilled customer focused communicator - Oral & written.
• Excellent organizational proficiencies with solid attention to detail.
• Adaptable with strong time management skills.
• Team Oriented.
• Proficiency with ERP / order management is a plus (e.g., JobBoss, SAP, Salesforce).
• Working knowledge of Microsoft Office, additional knowledge in Excel is a plus.

Qualifications:

• Associate's degree in business, or a related field.
• Minimum of two years related experience or a combination of education and experience.
• Prior experience in manufacturing or industrial equipment support is highly desirable.
• Familiarity with HTS codes and international logistics is a bonus.

Position is full time in person - Monday through Friday, 7:00am to 4:00pm.

What We Offer:

• Competitive pay and performance-based bonuses.
• 401(k) with company match.
• Comprehensive health, dental, and vision coverage.
• Paid vacation, holiday, and personal days.

Come Join Our Team! At Klingelnberg America we value teamwork, communication, and promoting an encouraging work environment where everyone is appreciated for their contributions. If you have a positive attitude with strong communication skills, who enjoys solving problems and helping customers, come join our Aftersales Coordination team and help create outstanding customer experiences every day.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Work Location:

In person