Job Description Help for Job Description. Opens a new window. 4. Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned 5. Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone 6. Meet and greet customers in a friendly and timely manner 7. Provide directions and general assistance 8. Assist to assess condition of rental upon return 9. Process returns, check-ins and exit kiosk transactions 10. Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed 11. Understand and communicate rental terms and conditions, vehicle features and other services 12. May sell optional protection products, upgrades, fuel options and other additional equipment 13. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 14. Clean vehicle interior and exterior by hand or by operating washing equipment when needed 15. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 16. Perform miscellaneous and backup duties job-related duties as assigned 17. Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors