A Fisher or Fishing Worker catches, maintains, cultivates or harvests marine or freshwater fish and shellfish. May work for large commercial or private operations to catch and sell fish to local and/or international markets. Some are deckhands and boat operators for recreational charter fishing trips.
: Provides excellent customer service to aquatic facility patrons by preparing and serving food and beverages, maintaining a clean and safe concession operation, and performing essential job duties and responsibilities.
SUPERVISION RECEIVED
Reports to the Pool Operations Manager, Aquatics Supervisor, and Hopkins Facilities and Aquatics Manager
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets patrons in a friendly and professional manner. Prepares and serves food and beverages according to established procedures. Follows proper food handling, sanitation, and safety practices. Accurately handles cash, credit card, and other payment transactions. Balances cash drawer and completes daily financial reports as assigned. Complete incident/accident reports as required. Maintains a working knowledge of all Park District policies, aquatic facility rules, and concession procedures. Monitors cleanliness and organization of concessions area, including equipment and storage areas. Monitors food and beverage inventory and communicates supply needs to supervisor. Checks food quality, expiration dates, and proper storage of food items. Maintains compliance with applicable food safety regulations and health department standards. Reports equipment malfunctions, facility concerns, and patron issues to supervisor. Promptly reports any work-related or patron injuries to supervisor. Uses good safety awareness and judgement; corrects unsafe conditions and/or reports them to supervisor. Manages difficult or emotional customer situations; respond to requests for service and assistance.
PERIPHERAL DUTIES
Participate in required district training programs. Assist with special events and facility rentals. Perform custodial duties as necessary. Provide backup to related positions when possible.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
Must be 16 years of age or older. Previous experience in customer service or food service experience preferred.
Necessary Knowledge, Skills and Abilities:
Ability to provide excellent customer service. Knowledge of proper food handing and sanitation practices. Ability to operate cash registers and point-of-sale systems accurately. Ability to handle cash and reconcile daily receipts. Ability to communicate effectively with patrons, staff, and supervisors. Well organized and strong ability to work independently as well as with others. Ability to follow directions and give clear instructions. Ability to work efficiently in a fast-paced environment. Ability to work evenings, weekends, and holidays as needed. Ability to work collaboratively in a team environment. Ability to handle negative feedback from patrons. Ability to portray a professional image of the District.
Special Requirements:
Possess and maintain CPR, AED, and First Aid certification or obtain within an established timeframe. Must maintain compliance with all applicable food safety requirements including possession of food handler certification.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and climb or balance. The employee is occasionally required to use hands to finger, handle or feel; reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions including water, sun, high humidity, excessive heat and cold. The noise level in the work environment is moderate.
SELECTION GUIDELINES
Formal application, rating of education and experience, oral interview and reference and /or background check, and job-related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
