Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Surveillance department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.

Essential Functions and Responsibilities:

Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned. Ensures proper reports and logs are being compiled accurately by Surveillance Operators. Demonstrate a positive, helpful attitude toward customers and fellow team members. Show a genuine enthusiasm for working in the hospitality/casino industry and/or working with the public. Provide outstanding customer service in a timely manner to both guests and fellow team members. Performs other duties as assigned.