Guest Service Coordinator Sauna House Austin Austin, TX Job Details Part-time From $20 an hour 20 hours ago Benefits Employee discount Qualifications Serving Customer communication Customer relationship building Outdoor work experience Moving Crowd control Guest rapport building Venue guest services Full Job Description About Sauna House Sauna House is a wellness third space offering traditional contrast therapy through wood-burning saunas, cold plunges, and community gathering. Our Austin Sauna Garden is built around connection — and we're looking for a passionate, people-first team member to help bring that experience to life. Role Summary As a Guest Service Coordinator, you'll be the face of Sauna House — welcoming guests, driving membership and package sales, and ensuring the space runs safely and beautifully. This is a sales-forward hospitality role for someone who thrives on genuine connection, loves wellness, and isn't afraid to get their hands dirty (or their wood stacked). Key Responsibilities Membership & Package Sales Actively promote and sell memberships, session packages, and gift certificates to guests Educate guests on membership benefits, pricing tiers, and package options to drive conversions Follow up on guest interest to close membership sales and meet team sales goals Guest Experience & Customer Engagement Welcome every guest warmly and introduce them to contrast therapy and the Sauna House experience Answer questions with confidence and guide guests on safe, effective sauna and cold plunge use Prepare and serve teas and beverages as part of the guest wellness journey Operations & Retail Process bookings and transactions accurately using our POS and reservation system Sell merchandise and upsell add-ons during guest check-in and throughout visits Setup, Maintenance & Safety Set up, fire, and maintain wood-burning saunas; monitor cold plunge equipment Keep saunas, cold plunges, and surrounding areas clean, safe, and guest-ready at all times Perform physical tasks including carrying firewood, moving floor mats, and managing wet towel laundry Requirements Genuine passion for wellness, health, and community-centered experiences Confident communicator with a natural ability to connect with people and recommend products or services Comfortable working outdoors in varying weather conditions Physically capable of lifting and handling equipment, wood, and heavy wet towels Preferred Qualifications Experience in sales, customer service, hospitality, or wellness — especially in a membership or subscription-based environment Familiarity with contrast therapy, saunas, cold plunges, or similar wellness practices Self-motivated with a drive to hit sales goals and go above and beyond for guests Compensation & Benefits $20/hour + tips + potential for commission on membership and package sales Complimentary Sauna House access Opportunities for growth within a values-driven, wellness-focused company Ready to Join the Team? If you're passionate about wellness, love connecting with people, and are excited to share the benefits of contrast therapy with the Austin community — we'd love to hear from you. Apply today!

Pay:

From $20.00 per hour

Benefits:

Employee discount

Work Location:

In person