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Amazon
Software Development Engineer, Support Agent Intelligence and Evaluation
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What they do
A Hunter or Trapper catches and kills mammals, birds or reptiles mainly for meat, skin, feathers and other products for sale or delivery on a regular basis to wholesale buyers, marketing organizations or at markets.
$41,622 / year median in New York
-8% projected decline
Job Description
DescriptionWe are building the next generation of AI-powered advertising intelligence at Amazon Ads. Our team is developing an agent platform that gives every advertiser — regardless of size or sophistication — access to the caliber of strategic campaign management previously available only through dedicated agencies. You will work on agent orchestration, reinforcement learning from expert feedback, trust and permission systems, and scalable inference infrastructure that powers intelligent advertising decisions across Amazon's ad products. This is a greenfield opportunity to define how AI agents operate in one of the world's largest advertising ecosystems. Key job responsibilities
Basic Qualifications
- Develop orchestration systems that coordinate multiple specialized AI sub-agents to execute complex, multi-step advertising workflows
- Collaborate with cross-functional teams (product, science, partner engineering) to define integration contracts and onboard new consumers to the platform
- Build identity, authorization, and permission frameworks that enforce scoped access for diverse caller types
- Implement feedback signal pipelines that capture expert judgment and route it into model improvement loops
- Design and operate end-to-end evaluation systems that measure recommendation quality, detect regressions, and enforce quality gates
- Partner with Applied Scientists to integrate reinforcement learning from human expert feedback into production agent systems
- Own system reliability, observability, and performance for always-on agent infrastructure serving thousands of concurrent advertiser accounts A day in the life You might start the morning reviewing eval results from a newly onboarded agent skill, diagnosing why routing accuracy dropped 2%.
Our charter is greenfield:
we're defining how agent intelligence gets exposed to other engineering teams. We work closely with Applied Scientists on learning systems, product teams on advertiser experience, and platform teams on shared infrastructure. The team values builders who ship fast, think in systems, and are comfortable operating in ambiguity. If you want to shape how AI transforms advertising from the ground floor, this is the team.Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Experience programming with at least one software programming languagePreferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- 158,100.00
- 213,800.
USA, WA, SEATTLE
- 143,700.00
- 194,400.