Responsibilities Ensure consistent quality, effective performance as well as oversee replacements, periodic account reviews for quality control Document and communicate with the relavant Department if a design issue becomes problematic for the horticulturist Orchestrate the hands-on training and staff development of new employees Performance reviews and quarterly conversations of horticulturists Ensures horticulturist on their team are fully and properly trained Support, motivate and advise horticulturist team Help review no charge replacement work orders once submitted by horticulturist for clarity and ease of replacements prior to installation Suggest alternate plant varieties to horticulturist for no charge replacements as needed if an account continues to fail Conduct service meetings with horticulturists to address any issues or concerns they may have within their teams Assist at department team meetings (all territories) Works with management in developing and implementing a comprehensive horticulture training program Coordinates special projects with leadership teams (pruning, spraying, night projects, etc.) Main point of contact for all service-related issues (ex: poor installs, product needing to be replaced) Seek and make suggestions for improvement where needed Any additional special projects as needed

Essential Skills and Experience:

Experience in interior plant care, horticulture, landscaping, or a related green industry field Knowledge of tropical plants, plant health care, and interior plant maintenance practices Previous mentoring, coaching, or training experience is a plus Strong communication and customer service skills Highly organized with a professional and dependable work style Ability to collaborate effectively across teams and departments Strong verbal, written, and interpersonal communication abilities Excellent follow-through and attention to detail required Familiarity with industry-related software or operational tools preferred

Working Conditions:

Requires standing, walking, bending, stretching, lifting, kneeling, reaching, pushing, and pulling throughout the workday Position may involve moderate to physically demanding tasks Ability to retain and apply detailed information, processes, and procedures Must be able to effectively understand and communicate verbal information Ability to remain focused and attentive over extended periods of time without distraction

Pay:

From $66,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Experience:

tropical plant care : 2 years (Required) managerial/leadership: 3 years (Required)

Work Location:

In person