Customer Experience & Sales Specialist - Pest Control Ruva Pest Control - 4.0 Provo, UT Job Details Part-time | Full-time From $16 an hour 1 day ago Benefits 401(k) Qualifications Managing customer accounts Interpersonal skills Client rapport building Client inquiry handling Client interaction via phone calls Full Job Description Customer Experience & Sales Specialist -

Pest Control Location:

In Office Job Type:

Full-Time, 30-40 hours/week

Pay:

$16/hour + additional sales incentives About the Role At Ruva Pest Control , we're looking for an outgoing, experienced, customer-focused Customer Experience & Sales Specialist to join our team. This role is a little different from a traditional call center position. You'll be the voice of our company for existing customers, helping them get questions answered, problems resolved, and making sure they feel taken care of. You'll also have opportunities to assist with inbound sales calls when our sales team is busy, as well as proactively reach out to customers to make sure they're getting an exceptional experience with Ruva. We're looking for someone who genuinely enjoys talking with people, solving problems, and creating great customer experiences—and who also has previous pest control sales experience and knows how to confidently help customers make decisions. What You'll Do Customer Service Answer inbound calls from existing pest control customers Help customers with scheduling, billing questions, service questions, account updates, and general support Listen carefully to customer concerns and find solutions Handle challenging conversations professionally and empathetically Represent Ruva with a positive, helpful, and professional attitude Follow up when necessary to make sure customer issues are fully resolved Inbound Sales Handle overflow inbound sales calls when our sales team is unavailable Identify customer needs and recommend the appropriate pest control services Explain our services clearly and confidently Build trust and create a great buying experience Follow our sales process while still making the conversation feel natural Accurately document sales opportunities and customer information Proactive Customer Experience Make outbound calls to existing customers to check in and improve their experience Follow up with customers after important interactions or services Identify opportunities to solve problems before they become complaints Help customers understand and get the most value from their pest control service Look for opportunities to surprise and delight our customers What We're Looking For Previous pest control sales experience is required Excellent verbal and written communication skills Comfortable talking with customers on the phone for much of the day Strong listening and problem-solving skills Confident handling both customer service and sales conversations Friendly, positive, and naturally personable Able to remain calm and professional when dealing with frustrated customers Highly organized and able to accurately document customer interactions Comfortable learning and using CRM and other technology Self-motivated and dependable Someone who takes ownership rather than simply passing problems along The Ideal Person You're the type of person who can have a frustrated customer call in and think: "Let me figure out how to make this right." You enjoy talking to people. You know how to build rapport quickly. You're comfortable selling when the opportunity is there, but you don't make customers feel pressured. You understand that great customer service and great sales are often the same thing: understanding what someone needs and helping them get it. What We Offer $16/hour 30-40 hours per week Additional earning opportunities through sales incentives Training and support Opportunity to grow with a rapidly growing pest control company A team that cares deeply about customer experience and doing things the right way If you're an experienced pest control sales professional who loves working with people and wants a role where you can use both your sales ability and customer service skills, we'd love to hear from you.

Pay:

From $16.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k)

Experience:

Pest Control Sales:

1 year (Preferred)

Work Location:

In person