Apple Technician (Part-Time)

Apple Technician (Part-Time) 3.6 3.6 out of 5 stars Charleston, IL 61920 $12.00 - $29.88 an hour - Part-time Follett Higher Ed Group, LLC 2,184 reviews $12.00 - $29.88 an hour - Part-time Position Overview Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members. Apple technicians start new owners and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure. Responsibilities Driving sales and providing product support. Exemplify superior Apple knowledge and expertise in troubleshooting and repairs. Work with the vendor to resolve complex problems and ensures customer satisfaction. Strong communication skills in which you can converse freely and comfortably with small groups and individual customers. Assess customers' sales and/ or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction. Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets. Superior Apple knowledge and expertise in troubleshooting and repairs. Work with the vendor to resolve complex problems and ensures customer satisfaction. Keep current on Apple and computer product changes or new product launches. Other duties as assigned. Follett Higher Education is a drug-free workplace environment. Pay Range $12.00-$29.88/hour

Requirements:

3-5 years of relevant experience. Bachelor's degree or equivalent. Previous computer software or product knowledge is required. Customer service, sales support, and ability to diagnose, repair and problem solve. Advance computer skills, which include the ability to create and save text documents and to create and send emails. Previous experience in a warehouse, retail, or shipping/receiving environment (preferred). Self-motivated and multi-tasks with minimal supervision. Proactively meets both internal and external customer needs. Effective work methods and consistently meets commitments. Uses sound judgment and decision-making skills. Effective communication skills - clear, concise, and positive. Apple certifications are required. Possible nights and weekends, able to work beyond store hours. Pay Transparency The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company's incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan. We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.