Job Summary Miranda Plumbing and Air is hiring an experienced HVAC and plumbing service leader to strengthen technical performance, estimate quality, customer communication, and job closeout across our residential service department. This is a hands on field leadership position for someone who understands HVAC and plumbing diagnostics, ServiceTitan pricebooks, multiple option estimates, technician coaching, and daily accountability. You will stay connected with technicians throughout the service day, help convert accurate diagnoses into clear customer solutions, and confirm that each call is fully documented and properly closed before the technician moves on. This is not a desk only management role. What You Will Do Support HVAC technicians with difficult diagnostics, including airflow, refrigeration, electrical, controls, condensate, and indoor air quality concerns. Support plumbing technicians with water supply, fixtures, water heaters, leak detection, drain and sewer, stoppage, repipe, filtration, and code related concerns. Help technicians build accurate ServiceTitan estimates using approved pricebook tasks, materials, labor allowances, warranties, descriptions, photographs, and job notes. Coach technicians to present appropriate repair, protection, membership, indoor air quality, and replacement options based on verified customer and equipment needs. Review and close out every completed service call for diagnosis, options presented, customer decision, payment, signatures, photos, model and serial numbers, parts needs, sold work, and follow up. Identify unsold opportunities and make sure they receive timely follow up. Conduct field ride alongs, technical training, call reviews, estimate coaching, and individual performance conversations. Work with dispatch, customer service, inventory, installation, comfort advisers, and management to move work cleanly from diagnosis through completion. Protect customer trust, technical quality, gross margin, and callback performance on every recommendation. Required Qualifications Eight or more years of residential HVAC and plumbing service experience with strong field diagnostic ability and substantial working knowledge of both trades. Experience as a service supervisor, field supervisor, lead technician, service manager, technical trainer, or high performing senior technician or plumber with coaching responsibility. Working knowledge of Service Titan or comparable field service software, including price books, estimates, notes, sold work, follow up, and technician reporting. Proven ability to build and present multiple customer options based on actual equipment condition and customer needs. Strong HVAC knowledge, including airflow, total external static pressure, duct restrictions, refrigeration, electrical diagnosis, communicating and variable capacity equipment, condensate systems, controls, and indoor air quality products. Strong plumbing knowledge, including water distribution, drainage and venting, fixtures, water heaters, leak diagnosis, stoppages, drain and sewer service, repiping, filtration, and applicable residential plumbing practices. Ability to coach experienced technicians respectfully, enforce standards consistently, and address performance concerns directly. Valid driver license, acceptable driving record, and ability to work in homes, attics, mechanical closets, and outdoor Florida conditions when field support is required. How Success Will Be Measured Complete and accurate estimates using the approved pricebook. Clear customer choices supported by measurements, photos, and professional explanations. Same day job closeout with complete notes, payment status, and assigned follow up. Improvement in conversion and average ticket while controlling callbacks, complaints, discounts, and misdiagnoses. Measurable technician growth in technical ability, communication, and accountability. Compensation and Benefits Base salary range: 75-125K + Performance incentive based on department results, estimate quality, conversion, average ticket, callback control, and customer experience. Company vehicle Benefits are competitive, health, vision, paid holidays and 401K Long term opportunity with a family owned Florida HVAC and plumbing company serving customers since 1981. How to Apply Apply with a current resume and a short explanation of your experience leading residential HVAC and plumbing technicians, working with a flat rate pricebook, building multiple repair options, and reviewing service calls before closeout. Be prepared to discuss specific examples of technician coaching, estimate improvement, callback reduction, and department performance. Miranda Plumbing and Air is an equal opportunity employer. Employment is subject to applicable background, driving record, licensing, and employment eligibility requirements.

Pay:

$75,000.00 - $125,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person