Job Overview We are looking for a driven and experienced Plumbing Service Manager to lead our field operations and help set the standard for plumbing excellence in the Ashland and Huntington areas. Unlike generic construction roles, this position is the heartbeat of our service division. You will oversee a team of skilled technicians and apprentices, streamline dispatch and project execution, and ensure every job meets strict code compliance and our high standards for customer satisfaction. If you are a tech-savvy leader who thrives in a modern environment—and you are passionate about mentoring the next generation of plumbers through hands-on training and structured apprenticeship—this is the opportunity to make a massive impact.

Responsibilities Team Leadership:

Direct and supervise field service technicians and apprentices, ensuring efficient daily workflows, top-tier workmanship, and a strong safety culture.

Operational Excellence:

Oversee dispatching and scheduling to optimize service routes and ensure rapid response times across our service area.

Estimating & Bidding:

Manage the estimating process for service repairs, retrofits, and commercial maintenance, ensuring accurate labor, material, and equipment costing.

Code Compliance & Quality Control:

Interpret technical drawings and schematics, analyze building codes, and guarantee all plumbing and backflow systems meet local, state, and regulatory standards.

Customer Experience:

Step in to handle complex client escalations, coordinate with property managers or general contractors, and ensure a 5-star customer experience from dispatch to job completion.

Skills & Qualifications Industry Expertise:

Extensive mechanical knowledge of residential and commercial plumbing systems, repair operations, and maintenance.

Tech-Forward:

Highly comfortable using modern Field Service Management (FSM) software, digital dispatch tools, and mobile applications to track jobs and team metrics.

Blueprint & Code Proficiency:

Strong ability to read schematics, construction plans, and technical drawings, combined with a deep understanding of current plumbing codes.

Leadership:

Proven track record in team supervision, conflict resolution, and field management.

Hands-On Competence:

Thorough understanding of hand/power tools, pipe threading, assembly procedures, and safe lifting techniques to effectively audit and train field staff.

Communication:

Clear, professional communication skills for interacting with clients, dispatchers, and field crews.

Pay:

$68,000.00 - $75,000.00 per year

Benefits:

Company truck Fuel card

License/Certification:

Journeyman Plumbing License (Preferred)

Work Location:

In person