Supervisor Scheduling/Telecommunications - Pediatrics Central Administration

Supervisor Scheduling/Telecommunications - Pediatrics Central Administration University of Washington, United States about 18 hours ago

Location:

Medical Lake, WASHINGTON

Job Type:

FullTime Scheduled Hours 40 Position Summary This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions. Key duties include overseeing daily workflows, monitoring performance metrics, supporting Epic scheduling processes, and implementing improvements to enhance patient access and communication. The ideal candidate is a collaborative leader with experience in healthcare operations, call center management, and a commitment to service excellence. Job Description

Primary Duties & Responsibilities:

Efficiently manages high-volume inbound calls from patients seeking appointments, rescheduling, or general inquiries. Ensures accurate appointment booking in accordance with departmental guidelines and provides exceptional customer service to optimize the patient experience. Regularly reviews scheduling workflows to identify opportunities for improvement. Updates the scheduling manual and related protocols to alignwith current best practices, system changes, or departmental policies. Distributes updates to ensure staff remain informed and compliant. Analyzes call center metrics such as call volume, wait time, abandonment rates, and agent performance. Identifies trends and areas for improvement, using data to make informed decisions around staffing and workflow optimization. Leads a team of scheduling staff by managing work schedules, time-off requests, and coverage needs. Provides coaching and guidance on performance expectations, addresses personnel issues in collaboration with HR, and supports team development through training and mentorship. Participates in strategic planning to meet access goals and support departmental growth.

Working Conditions:

Job Location/Working Conditions Normal office environment. Physical Effort Typically sitting at a desk or table. Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Computerized Appointment Scheduling (2 Years), Managerial (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Epic Health Information Management (HIM), IDX, Interpersonal Communication, Multitasking, Organizing, Workload Prioritization Grade G09 Salary Range $45,600.00 - $75,300.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ . Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestionswustl or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: hr.wustl/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Similar Positions Associate Director Support Services, Eastern Washington University, United States, about 5 hours ago Posting Details Posting Details Position Title Associate Director-Support Services Posting Number 2026014EP Position Information Working Title Associate Director - Support Services Classification ... 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