Operations Manager —

Commercial Construction and Renovations Location:

Buford, Georgia (Metro Atlanta) — field-based across the greater Atlanta market

Reports To:

Owner /

General Manager Direct Reports:

6-7

Project Managers Employment Type:

Full-Time, Exempt Compensation:

Competitive base salary + performance bonus, commensurate with experience Position Summary We are seeking a seasoned Operations Manager to run production across 40-50 active projects at any given time. This person owns the schedule, leads and develops a team of six to seven Project Managers, holds the field to our quality and production standards, and makes sure we have the crew capacity to hit our volume. This is a leadership role, not a working manager position. You are not expected to run projects day to day — you are expected to build the system, coach the people running it, and step in personally only when a PM is out or a situation requires it. The right candidate has run multi-crew exterior renovation work at volume in the HOA, condominium, townhome, and multifamily space. You know painting, but you also know wood, EIFS, gutters, masonry, fencing, siding, decks, and structural repair — because that is what our jobs actually contain. What You Must Bring We are not looking for someone who needs to build a crew base from scratch. We are looking for someone who brings crews with them. Existing crew relationships across every phase of exterior renovation — painting, carpentry, EIFS/stucco, gutters, masonry, fencing, siding, and decking. This is the single most important qualification for this role. Proven experience managing a portfolio of 30+ concurrent projects Direct experience leading and holding accountable a team of project managers Working knowledge of the full renovation scope listed below — not just painting Ability to read and build from plans, and equally able to scope and execute work where no plans exist Permitting experience on ground-up and structural work, including established relationships with permit expediters in Metro Atlanta jurisdictions Scope of Work You Will Oversee Exterior (Primary Volume) Exterior painting Wood repair and replacement Window and door repair EIFS, stucco, and eave repair Gutter installation and replacement Brick, stone, and concrete repair Metal and wood fencing Retaining walls Siding renovation and replacement Deck replacement Structural repair Ground-up builds (pavilions, structures) requiring permits and inspections Interior (Lower Volume) Interior painting Carpet and tile replacement Sink and plumbing fixture replacement Core Responsibilities Scheduling & Production Control Own the master production schedule across all 40-50 active projects Sequence crews, materials, equipment, and disposal logistics so jobs start on time and finish clean Balance crew loading across projects — no crew idle, no project starved Manage weather contingencies and resequencing with minimum disruption to residents, boards, and property managers Maintain forward visibility on capacity: know at all times what we can sell and when we can start it Leading the Project Manager Team Directly manage, coach, and develop six to seven Project Managers Set clear weekly expectations and run a consistent production meeting cadence Ride along, observe in the field, and coach on scope control, crew management, and customer communication Hold PMs accountable to schedule, budget, quality, and closeout standards Identify skill gaps and build up the bench; participate in hiring PMs as we grow Fill in for a PM only when someone is out or a project demands direct intervention Crew Capacity & Subcontractor Management Maintain a crew base deep enough to support our volume across every trade we perform Actively recruit, vet, and onboard new crews — this is an ongoing responsibility, not a reaction to a shortage Manage crew performance, production rates, and workmanship standards Verify insurance, licensing, and compliance documentation stays current Negotiate and manage subcontractor pricing and scopes of work Quality Control & Standards Conduct regular site visits across all active projects Perform in-progress and final quality inspections; enforce punch list completion before closeout Document conditions and completed work with photos at every stage (CompanyCam) Own the standard: no project closes until it meets P3's workmanship requirements KPIs & Accountability Own and report on operational KPIs — schedule adherence, job margin, punch list turnaround, callback rate, customer satisfaction, crew utilization Review project financials with PMs and correct margin erosion before it compounds Report weekly to ownership on production status, capacity, and exceptions Permitting & Compliance Manage the permitting process on structural, ground-up, and scope requiring inspection Maintain relationships with permit expediters and jurisdiction contacts across Metro Atlanta counties Coordinate inspections and ensure work passes the first time Problem Resolution Serve as first escalation point for field issues, unforeseen conditions, and change orders Diagnose callbacks and warranty claims; determine root cause and direct the fix Resolve resident, board, and property manager concerns before they escalate to ownership Qualifications Required 7+ years in exterior renovation, painting, or specialty contracting operations 3+ years managing project managers or field supervisors Demonstrated ability to run high-volume concurrent project loads Existing subcontractor crew relationships across multiple trades Ability to read and interpret construction plans and specifications Proficiency with project management, scheduling, and photo documentation software Valid Georgia driver's license and clean driving record Physically able to conduct site inspections including ladder and roof access Preferred HOA, condominium, townhome, or multifamily experience Estimating and takeoff capability Permit expediter relationships in Gwinnett, Hall, Forsyth, Fulton, DeKalb, and Cobb counties