Jobs › Springfield, MA › Employment Support Manager-bilingi… Wayfinders Employment Support Manager-bilingial Springfield, MA Apply Employment Support Services Manager (Bilingual) Springfield, MA 01103 Salary Range

• \$63,500.00
• \$69,000.00 Salary Position Type
• Full-time Interested in joining our team of dedicated professionals?

Way Finders is currently seeking a full-time bilingual (English/Spanish) Employment Support Services (ESS) Manager. The ESS Manager furthers our mission through the successful administration and supervision of the workforce development team throughout several programs. The ESS Program Manager is responsible for the successful management of all employment support services, including ensuring robust full-scope outreach, ongoing participant development and placement, active collaboration with internal stakeholders, and timely data analysis/reporting. Wage starts between \$63,500 and \$69,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.

CORI/MVR.

The candidate will work fully onsite covering our Springfield and Holyoke locations. Occasional evening and weekend hours are required.

Responsibilities include:

• Manage the day-to-day operations of Employment Services programs to ensure timely, high-quality service delivery and achievement of contractual outcomes and performance goals
• Oversee the employment planning process to actively and empathetically develop participant skills, by identifying strengths, addressing barriers, and maximizing self-sufficiency
• Manage participant intake, assessment, enrollment, referral management, caseload distribution, and orientation processes to ensure services are delivered in accordance with program requirements and established timelines
• Oversee the planning, promotion, and facilitation of training and workshops
• Ensure that program staff develop sustainable employer relationships through regular follow-up and retention support activities
• Plan and facilitate regular, productive team meetings
• Ensure monthly reporting and billing for services delivered is processed in a timely and accurate manner
• Ensure all database and participants records are entered and updated with accuracy in a timely manner; deliver reports as required
• Perform audits to ensure all applicable rules, regulations, and standards are met; respond to requests for information from auditors, other departments, or funding sources in a timely manner
• Establish and maintain strong, collaborative relationships with internal staff and departments, employers, external providers, community groups, funding sources, and other workforce development-related departments or agencies
• Provide technical guidance, training, and assistance to staff within and across departments on program guidelines, processes, resource availability, and in the resolution of complex matters
• Proactively identify and inform management/leadership of any issues that may adverse Requirements include:
• 5 years\' progressively responsible experience in housing/social services, workforce development, or a related role; a combination of experience plus a Bachelor\'s degree may be a substitute
• 1 year in a supervisory or lead position
• Bilingual (Spanish/English) verbal and written skills required
• Advanced ability with Microsoft Office applications, and comfort learning new technologies
• Clear, effective, and timely communication skills across all levels of internal staff, clients, constituents, and stakeholders
• Ability to organize and prioritize
• Ability to work occasional evenings and weekends as assigned and appropriate
• Valid driver\'s license with acceptable driving record; reliable vehicle

CORI SEE THE WAYFINDER\'S WEBSITE FOR MORE INFORMATION

Active Filters Employment Support Manager-bilin... Springfield, MA Clear All Apply