Join our HVAC Retrofit team and contribute to the success of our Residential Installation department! The Residential Retrofit Coordinator is responsible for coordinating the successful completion of Residential Installations. From scheduling the Comfort Consultant's initial site visit to job completion, this person maintains an open dialog between the Customer, Installation Team, Residential Retrofit Manager, Comfort Care Advisor and the Warehouse Team to ensure the customer's expectations are met from beginning to end. Our office environment is fast-paced and high-pressure at times, but is always friendly and comfortable. Our high employee satisfaction and minimal turnover proves that we are one of the best firms to work for in the Seacoast area! Visit our website at

WWW.EASTCOASTHVAC.COM/CAREERS

to learn more about our business.

Job Duties:

Communicate with current and prospective Residential Retrofit and Installation customers concerning their upcoming and/or current installations, via phone, text or email. Scheduling our Retrofit Installation Technicians for customer installations, using our cloud-based software (Service Titan). Maintaining our Comfort Consultant's appointment schedule for initial site visits. Act as a liaison between the Retrofit Manager, Retrofit Field Manager, the Comfort Consultant, Retrofit Technicians and Customers before, during and after installation of new systems to ensure all parties have the most current information. Assist customers with financing options, from the initial financing application to submitting the final paperwork for payment upon job completion. Using our cloud-based software (Service Titan) to set up installation jobs, invoice customers, close out jobs and occasionally process payments. Process paperwork for all Rebate Programs the installation qualifies for. Process City Permits required for Residential and Commercial Installations. Being a Team Player, willing to help out others when needed.

Qualifications and Skills:

1-3 Years prior HVAC experience as an HVAC Coordinator or CSR preferred. Knowledge of Service Titan and On Call Air software programs helpful, but not required. Self-Starter with a Team Mentality and Positive Attitude under pressure. Strong organizational and time management skills. Ability to work independently and in a team environment. Ability to communicate effectively and professionally with staff, management, customers and vendors via e-mail, phone and text.

You Will LOVE It Here If You:

Are a resourceful person, unafraid to ask for help or learn new things. Communicate well with all types of people and personalities, in any situation. Pride yourself in "staying ahead" of the bare minimum, out of respect for the team around you and a common goal. Focus more on solutions and moving forward, instead of dwelling in the past, or focusing on problems. Can be trusted to follow through and keep your word, and are not afraid to admit when you have made mistakes. You Will Have a

Leader Who:

Gives clear direction and expectations. Treats all employees fairly and consistently, without bias. Holds you accountable for your job responsibilities, in a constructive manner. Gives you the tools, information, and time you need, to be successful and supported in your position. Recognizes and rewards your performance. To learn more about this position, and our above-average benefits and work environment, apply today! We look forward to welcoming the newest "rockstar" into our team.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program

Work Location:

In person