A well-established nonprofit organization is seeking an experienced Manager of Services to provide leadership and oversight of residential and independent living programs. This individual will be responsible for ensuring high-quality service delivery, regulatory compliance, participant satisfaction, staff development, and operational excellence across multiple community-based programs.
Key Responsibilities:
Provide leadership and oversight of independent living and residential support services.
Ensure all programs operate in compliance with state regulations, agency policies, and individual service plans.
Oversee participant admissions, transitions, and ongoing service delivery.
Manage and develop a team of managers and direct support professionals.
Ensure staffing levels appropriately support participant needs and program requirements.
Foster positive relationships with families, guardians, support coordinators, and external stakeholders.
Collaborate with internal departments, including Human Resources, Facilities, Transportation, and Information Technology, to support program operations.
Monitor program performance, documentation, reporting, and quality assurance initiatives.
Participate in audits, inspections, and corrective action planning as needed.
Oversee budget-related activities, financial transactions, and operational reporting.
Provide leadership during emergency and crisis situations, including participation in an on-call rotation.
Qualifications:
Master's degree in Special Education, Human Services, Social Work, Psychology, or a related field with at least five years of leadership experience supporting adults with developmental disabilities; or a Bachelor's degree with seven or more years of related experience.
Strong knowledge of developmental disability services and applicable state regulations.
Previous experience managing residential, independent living, or community-based programs.
Experience supervising and developing staff in a multi-site environment.
Proficiency with electronic health records and Microsoft Office applications.
Valid driver's license with a clean driving record.