Join a team that provides unlimited potential based on performance. At ServiceMaster-RRH, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster-RRH promotes personal and professional growth and strives to deliver exceptional customer service. Responsibilities and Duties Develops and regulates strategic planning Performs emergency on-call manager services per company policy Schedules for a crew as required to close each potential lead Handles new customer inquiries and questions as a priority to provide service Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file Transfers job files for billing within 72 hours of final job cost postings Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer Completes the billing summary within ten days of the completion of a job to send for invoicing Assists with marketing and promotional activities as required Develops business and personal relationships with insurance industry personnel, including adjusters Assists with other duties and responsibilities as requested by the Regional Manager Qualifications and Skills
- Excellent verbal and written communication skills
- Excellent organization and time management skills
- Effective team player
Requirements:
Driver's License Willing to travel 25% of the time Willing to undergo a Background Check Construction experience required - minimum 2 years
Job Type:
Full Time Education:
Bachelor's degree in business management with 2‐4 years of project/production management experience OR Associate's degree with 3‐6 years of project management experience
Job Type:
Full-time Pay:
$65,000.00 - $80,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Job Type:
Full-time Pay:
$65,000.00 - $80,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of reconstruction experience do you have? Are you able to work on a week-long on-call rotation once a month? This is mandatory for this role.
Experience:
Construction:
2 years (Required) Project management: 2 years (Required)
License/Certification:
Driver's License (Required) Ability to
Commute:
Oshkosh, WI 54901 (Required) Willingness to travel: 25% (Preferred)
Work Location:
In person
