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Hanes Supply, Inc. is a well-established full

• line industrial manufacturer of slings and contractor supplier specializing in lifting solutions.

Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States.

Position Summary :

Supports Outside Sales with order entry and customer service by managing complex quote requests and order entry for industrial distribution customers, with a primary focus on the power generation sector (nuclear, wind, and solar). This role requires sharp attention to detail, strong research skills, and the ability to handle high-volume, multi-line quote requests — often without complete part number information.

Essential Duties and Responsibilities :

• Observes all safety procedures, rules and regulations, and instruction in performance of job duties.
• Manages order entry and quote conversion for large, complex customer requests — often 50 to 300 line items from power generation customers in nuclear, wind, and solar industries.
• Researches and identifies products using Google, AI tools, manufacturer resources, and internal databases when customer-supplied part numbers are incomplete or unavailable.
• Collaborates with the Sales Team to evaluate customer requirements, interpret drawing take-offs, and support accurate quote generation.
• Coordinates with purchasing, vendors, and production to align delivery schedules on large or time-sensitive orders.
• Processes and prices rigging requests, applying learned knowledge of rigging configurations, load requirements, and relevant specifications.
• Reviews mechanical drawings and technical documents to support product selection and order accuracy.
• Communicates with customers to clarify requirements, troubleshoot potential issues, and confirm order details.
• Works with Sales, Marketing, and management to support national sales initiatives and follow up on leads and open quotes.
• Supports inspection and data entry efforts related to quoting replacement equipment.
• Contributes to process improvement efforts in order entry workflows to improve efficiency across production, delivery, and customer fulfillment.
• Works fluidly across departments and teams.
• Can switch from project to project nimbly.
• Contribute and assist as required.

Knowledge, Skills and Abilities :

• Ability to read engineered drawings and decipher information needed to quote the customer
• Comfortable learning technical product lines including rigging, reading mechanical drawings, and working through complex customer specifications.
• Proficient in Microsoft Office (Outlook, Excel); able to learn and become proficient in order entry and data entry software.
• Strong internet research skills, including comfort using Google and AI-based tools to identify products from incomplete specifications.
• Solid mathematical aptitude — able to perform or learn to perform calculations related to rigging, load ratings, and product specifications.
• Ability and willingness to learn rigging products, configurations, and terminology.
• Ability to read and interpret mechanical drawings and blueprints.
• Strong written and verbal communication skills; able to clearly convey technical information to customers.
• Active listening skills with a customer-first orientation.
• Able to manage a high-volume workload, prioritize competing deadlines, and perform accurately under pressure.
• Methodical, detail-oriented, and consistent — especially when processing long, complex orders.
• Self-motivated, reliable, and able to work both independently and as part of a team.
• Able to handle sensitive and confidential information with discretion.
• Able to build effective relationships across departments and with external customers and vendors.

Level of Education and Experience :

High school diploma or equivalent required. Minimum 6 months of experience in customer service, inside sales, or order management preferred. Experience in industrial distribution, construction, or manufacturing is a plus. Associate's degree, coursework in Engineering, Construction Management, or Project Management, or equivalent hands-on experience may be beneficial.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Frequency

• Constant:

  standing, walking, lifting <25 lbs., seeing, hearing and talking.

• Frequent:

  lifting 25 to 50 lbs., carrying 25 to 50 lbs., pushing and pulling, climbing stairs and ladders, bending and twisting at the waist, kneeling, squatting and crouching, reaching above shoulder, handling and grasping, and fine finger manipulation.

•

Occasional:

lifting>50 lbs., working at heights, and repetitive hand and arm movement.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Works both inside and outside in heat and cold
• Involves some exposure to hazards or physical risks which require following basic safety precautions.

We offer a comprehensive benefits package including Medical, Dental, Vision, FSA, HRA, Life Insurance, Disability, PTO, 401k, Holidays, and much more. Successful passing of a pre-employment drug, alcohol and physical screening test is required as a condition of employment. We reserve the option to do a reference and/or background check. Positions are available in person only; No remote work is available at this time. The actual compensation is determined by experience and other factors of the law.

• Consideration will not be given to any responses that do not include a resume.

Hanes Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, pregnancy outcomes, reproductive healthcare and autonomy, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay:

From $63,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person