PREVIOUS FIELD PROJECT MANAGERS AND FIELD SERVICE MANAGERS ARE ENCOURAGED TO APPLY

Legacy Flooring LW LLC is a family owned and operated business based in Raleigh, NC. At Legacy Flooring, we partner with Lowe's Home Improvement to bring life to customers' dreams of beautiful flooring that will bring them joy for many years ahead. Our strength is in our passionate team delivering the best experience to our customers and partners. As a District Manager of Services with Legacy, you are the heart and soul of that customer experience. We believe in having a positive influence on the lives we touch and you will be part of creating a lasting impact that is bigger than any one of us individually. What you'll love about working for

Legacy:

Fast-paced, supportive environment Getting paid weekly! MIleage reimbursement and cell phone allowance Up to 8 paid holidays per year and Paid Time Off Monday through Friday schedule (+/- 8am-5 pm) / occasional

Saturday Field Work Requirements:

Strategic planning and conflict resolution skills Dependable transportation, valid Driver License Ability to pass a background check Ability to drive for extended periods of time to complete appointments Regular travel within the district (includes Raleigh, NC and surrounding areas)

Coordination and Supervision:

Daily visit and touchpoint with Warehouse Associates Deliver superb service to Legacy customers Coach, Monitor, and evaluate installer and measure technician performance for craftsmanship and professionalism Serve Lowe's store and installer needs through monthly meetings, regular site visits, and daily wellness checks Work with office management to give insight into capacity and cultural needs Provide training and development direction for installers and measure technicians when needed

Strategic:

Enable and promote strategies to improve sales and satisfaction Assess installer capacity by installation category and Lowe's store needs Manage, communicate and execute Vendor Debits and Chargebacks Strategize long-term district-specific goals for growth and development Contributing ideas and initiatives to advance the company's goals Create strategies to improve team performance

Communication:

Coordinating weekly strategy meetings to cultivate support for the entire District Support Team. Weekly touchpoints with Director to assess state of the business Build and maintain relationships with installers with weekly installer touchpoints Daily calls to Lowe's stores and/or Service Centers to maintain relationships and satisfy needs Regular touchpoints with Lowe's DMIS to assess and discuss strategy and capacity goals Coordinate the field operations effectively using excellent listening, strategic planning, and communication skills

Customer Experience:

Confirmation calls/introduction calls to new customers Follow up call to verify expectations were met Partnering with office team management with escalated customer care issues Reestablishing confidence when customer expectations were not met demonstrating clear communication and accountability Work directly with office team management to address customer and/or installer concerns

Education and Experience:

Previous experience, particularly with Lowe's or Home Depot, preferred Previous knowledge/experience in flooring is an asset Familiarity with computers, office software, and phone systems Previous customer service and sales experience High School diploma or equivalent Previous Installed Sales Managers and Project Specialists are encouraged to apply. Legacy Flooring LW LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Employment with Legacy Flooring LW LLC is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Legacy Flooring LW LLC, with or without cause, with or without notice, and at any time.

Job Type:

Full-time Pay:

$48,000.00 - $54,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): This position requires successful completion of a satisfactory background check for all final candidates. If offered the position are you willing to submit the background screening?

Experience:

Customer service: 3 years (Preferred)

License/Certification:

Driver's License (Required)

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