Pay:

$26.00-$28.00 per hour

Job Type:

Full-time Schedule:

Monday-Friday, 40 hours per week. Typical shifts are 5:00 AM-1:30 PM or 6:00 AM-2:30 PM , depending on business needs.

Work Location:

15054 N Cave Creek Rd Phoenix, AZ 85032 Job Summary ABC Glass is looking for an experienced Lead Residential Glazier to join our team. This is a customer-facing lead position for someone who takes pride in quality workmanship, reliability, professionalism, and being part of a team. The Lead Residential Glazier will install glass shower enclosures, service and repair residential windows and patio doors, install new windows and doors, and complete accurate field measurements for a wide variety of residential glass products. This position requires the ability to accurately measure and document glass replacements, window replacements, shower enclosures, mirrors, table tops, shelves, and other custom glass applications. Measurements and jobsite information must be complete and accurate enough for the office and vendors to order or fabricate materials correctly. When scheduled field work is completed or there is downtime during the workday, technicians are expected to return to the shop and assist with glass check-ins, table work, material preparation, organization, or other miscellaneous tasks as needed. This is a full-time position, and responsibilities are not limited to scheduled field installations. What We're Looking For 3+ years of residential glazing experience, including showers, windows, and patio doors Strong installation, troubleshooting, and measurement skills Ability to lead and work effectively with another technician Excellent communication and customer service skills Dependable and punctual — time and attendance are critical Valid driver's license and clean driving record Basic technology skills and the ability to comfortably use an iPad and company software for job information, photos, measurements, forms, notes, and required field documentation Ability to safely operate and properly care for a company vehicle, tools, and equipment Strong attention to detail and commitment to quality workmanship Ability to follow company procedures, safety requirements, and installation standards Willingness to assist with shop work and other responsibilities as needed Comfortable communicating directly with customers and asking for reviews Our 5-Star Service Standard At ABC Glass, 5-Star Service is the expectation for every employee and every job. It applies to how we treat our customers, coworkers, vendors, other trades, company property, and each other.

Our technicians are expected to: Communicate proactively. Customers and teammates should not have to chase you for information. Communicate delays, problems, product concerns, jobsite issues, or changes as soon as they arise. Deliver on commitments. If you say you are going to do something, follow through. If circumstances change, communicate immediately and provide a new expectation. Take ownership. If you see a problem, help get it resolved. Do not assume someone else will take care of it or pass problems along without proper communication. Respect the customer's property. Protect surrounding areas, clean as you work, and leave the job site clean and organized when the work is complete. Maintain a professional appearance. ABC Glass provides five company work shirts. Shirts must be kept clean and presentable. Employees must also report to work in clean work pants and appropriate work boots. Personal appearance, uniforms, company vehicles, tools, and work areas should reflect the professional image of ABC Glass. Maintain cleanliness. Company vehicles, tools, work areas, and customer job sites must be kept clean and organized. Cleanliness is part of both safety and the customer experience. Follow our no-smoking policy. Employees are required to comply with ABC Glass Company's no-smoking policy while working and representing the company. Earn the review. Customer reviews are extremely important to our company. Technicians are expected to provide a level of service they are confident deserves five stars and to ask the customer for a 5-star review at the completion of a successful job. If you are not comfortable asking for the review, you should consider whether you delivered the level of service we expect.

Our standard is simple:

No surprises. Customers and teammates should know what is happening, what happens next, and what to expect. Benefits Company-paid base health insurance plan 401(k) 401(k) matching Dental insurance Vision insurance Life insurance Paid time off

Pay:

$26.00 - $31.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person