Key Responsibilities:

Determine eligibility for Medicaid LTC and Special Assistance programs Accurately enter data and authorize benefits in agency systems Evaluate referrals and coordinate with WakeMed for discharges into care facilities Maintain thorough knowledge of policy changes and training requirements Manage documentation using document management systems Track and report data across non-integrated systems (NCF and EPIC) Provide support to other case managers as needed Attend all mandatory trainings required by both Wake County and WakeMed About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) Associate's degree in Human Services or a related field Two years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Two years of experience determining eligibility in Adult Medicaid, Long Term Care, Special Assistance NCFast knowledge How Will We Know You're 'The One'? Ability to determine eligibility for Medicaid, Adult Medicaid, Long Term Care, Special Assistance Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions Knowledge and strong understanding of Adult Medicaid policy Ability to interpret new and changed policies Ability to develop and maintain strong relationships with clients by listening to the clients and understanding and responding to identified needs Ability to explain Medicaid policy, in layman's terms for beneficiaries, family members, and facility representatives can understand Excellent organizational skills and ability to maximize the use of time so that the many diverse tasks associated with the position can be completed in a timely manner Ability to accomplish tasks and processes accurately and completely

About This Position Location:

Wake Medical Center7 Raleigh, NC 27610

Employment Type:

Regular Work Schedule:

Monday - Friday 8:00am-4:30pm

Hiring Range:

26.82 - 32.79

Market Range:

26.82 - 38.76 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

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