Position:

Technical Service Representative - Alternative Energy Solutions (AES) Reports to:

Technical Service Lead Supervisory Responsibilities:

None Our Purpose:

Making It Better Together … We believe in building lifelong partnerships, providing high performing equipment and value-added solutions. We empower and trust our employees to take initiative and make decisions that drive our business forward. We strive to make a positive impact on the world around us.

Compressed Natural Gas Field Service Technician Summary:

This position is responsible, as part of a team, for field installation and maintenance of gas compression equipment and compressed natural gas (CNG) refueling equipment and systems for new and existing customers. The primary competency is to be proficient with CMD equipment including programs, troubleshooting, maintenance, operation, and applications.

Essential Functions:

Oversees and assists with the installation of compressed natural gas refueling equipment and systems in the field. Provides operational and maintenance training for the end user. Performs final inspection and testing of completed machinery prior to shipping. Provides sales support when technical demonstration and assistance is needed. Responds to service calls with remote technical support and troubleshooting. Drafts detailed notes from service trips and distributes trip reports appropriately. Utilizes analytical skills to determine root causes of failures and malfunctions. Recommends and implements corrective actions. Travels to customer sites to perform preventive maintenance activities. Records and documents site conditions to proactively mitigate unplanned shutdowns. Documents customer phone activity in call center database. Contacts and dispatches third-party service providers, as needed. Follows up with customers to verify resolution of problems. Provides 24-hour technical assistance to customers on a rotational basis, including regular weekend and holiday work. Participates in activities to verify that machinery will run safely and according to customer specifications. Performs the assembly of new products, as required. Assists with equipment operation at national and international trade shows. Assists with research and development and other special projects as required. Provides technical advice and assistance to other departments. Assists in training new service technicians and third-party contractors. Supports continuous improvement activities. Responsible for own safety. Practices only safe work habits and ensures all safety rules are followed. Responsible for keeping area clean and organized to ensure safe working conditions.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Compressed Natural Gas Field Service Technician Education and Experience:

Associate's degree in Electro-Mechanical Technology, preferred. Experience and/or training in engineering or technical services. Knowledge of gas compressors, high pressure gas systems, electrical systems, and electrical troubleshooting are highly desirable.

Competencies:

Strong electrical and/or mechanical aptitude. Ability to learn technical specifications of equipment. Ability to work under stress, think creatively, and adapt to changing priorities. Collaborative spirit and communication with colleagues, customers, and vendors. Must have or be eligible to obtain a U.S. Passport. Must have a current, valid driver's license.

Work Environment:

CMD operates a campus in Appleton, WI. Our three facilities operate by secure entry, are well lit, air temperature controlled for comfort, and clean with low noise. Safety is our top priority. Our culture is centered around mutual respect, clarity of communication, and employee wellbeing.

Compressed Natural Gas Field Service Technician Physical Demands:

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, and use hands and fingers to operate a computer, telephone, and routine office equipment. Physical movement is required to inspect, touch, bend, reach, stoop, kneel, crouch or twist in the capital equipment manufacturing process. Specific vision abilities required by this job include close vision requirements and ability to adjust focus. Light to moderate lifting may be required. The employee may lift up to 50 pounds. Heavy lifting occasionally. Regular, predictable attendance is required.

Status:

Full-time, nonexempt. Rotating on-call.

Travel:

Extensive travel may be required, up to 50%. Generally, travel is predictable and scheduled. CMD pays competitive travel incentives and provides access to fleet.

Additional Details and Requirements:

Employee must be able to comply with NFPA 52, regulations for

CNG 13.70

(f). Similarly, any federal or state industry certification(s) applicable to the state where the employee is working may be a condition of employment.

Work Authorization/Security Clearance/Confidentiality:

Must be authorized to work in the United States and adhere to CMD's confidentiality agreement(s).

EEO Statement:

CMD Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, parental status, gender identity or expression, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you legally authorized to work in the United States for CMD Corporation? Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States? What are your salary requirements? Are you willing to work an on-call schedule and travel up to 50% for the position (access to fleet and competitive travel incentives provided)? Do you want to tell us anything else about yourself? Tell us about your knowledge of gas compressors, high pressure gas systems, electrical systems, and electrical troubleshooting: Are you currently certified, or are you willing and able to pass the 04-07 2-E CNG Service and Installation Technician Employee Exam within 45 days of hire?

Experience:

Electrical and/or Mechanical troubleshooting: 1 year (Required)

Work Location:

On the road