A Plumber installs and repairs water pipes, including drainage pipes, in homes or larger buildings. Installs plumbing fixtures or appliances that use gas, and fixes plumbing problems such as clogged pipes.
Plumbing Service Technician Anderson Plumbing Heating & Air - 4.0 El Cajon, CA Job Details Full-time $80,000 - $200,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Life insurance Qualifications Master Plumber Plumbing License Customer communication Equipment repair Field service Driver's License Residential plumbing Sewer systems Plumbing Journeyman Plumber Water systems Service technician experience Commercial plumbing
Full Job Description Location:
El Cajon, CA Job Type:
Full-Time Earning Potential:
$80,000-$200,000+ per year
Pay Structure:
$20/hour base with task/performance-based earning opportunities About the Position We are looking for an experienced, highly motivated Plumbing Service Technician who knows how to do more than just turn a wrench. This position is for a plumber who is sales-minded, customer-focused, and driven by results . You should be comfortable identifying plumbing concerns, educating customers, presenting solutions, asking for the business, and confidently closing work. Our technicians work in both residential and commercial environments , so we're looking for someone who can professionally represent our company with homeowners, property managers, business owners, and commercial clients. Conversion is a major focus of this role. We want technicians who take ownership of every opportunity and understand that great service and great sales go hand in hand. Our goal is never to pressure customers into unnecessary work. It's to thoroughly evaluate their plumbing system, communicate our findings, provide appropriate solutions, and give them the information and confidence they need to make the best decision. Our Sales & Service Process Our technicians are expected to create a professional, consistent customer experience on every call.
This includes:
Setting an agenda with the customer at the beginning of the visit so they understand what to expect and you understand their needs and priorities Asking questions and actively listening to uncover the customer's concerns Performing a thorough evaluation instead of focusing only on the immediate issue Clearly communicating findings and educating the customer Presenting Good, Better, Best options whenever appropriate, giving customers choices based on their needs, priorities, and budget Explaining the value and differences between each option Confidently asking for the business Professionally overcoming objections and answering questions Working toward completing or scheduling the work while you are with the customer Following up on unsold opportunities when the customer isn't ready to move forward immediately What You'll Do Diagnose residential and commercial plumbing issues and recommend appropriate solutions Perform plumbing service, repair, replacement, and installation work Create an agenda with customers at the beginning of each service call Conduct thorough plumbing evaluations and identify legitimate additional concerns and opportunities Build Good, Better, Best options and clearly present them to customers Educate customers on the condition of their plumbing systems and available solutions Build trust and deliver an exceptional customer experience Confidently ask for the business and work to close opportunities Follow up on unsold estimates and take ownership of your opportunities Maintain strong conversion, average ticket, and revenue performance Accurately document jobs, estimates, options, and customer communication Maintain professional workmanship, appearance, and communication Work with leadership when assistance is needed to overcome an objection or close an opportunity Provide professional service to homeowners, businesses, property managers, and commercial clients What We're Looking For We are looking for someone who is: An experienced service plumber Highly motivated by performance and earning potential Naturally comfortable with sales and customer conversations Competitive and goal-oriented Focused on achieving and maintaining strong conversion Comfortable presenting Good, Better, Best options Confident asking customers for the business Able to explain technical plumbing issues in a way customers can easily understand Accountable for their numbers and individual performance Coachable and open to sales training, feedback, and performance coaching Professional, dependable, and customer-focused Able to balance excellent workmanship with excellent communication and sales ability Comfortable working in both residential and commercial environments Experienced with ServiceTitan or similar field-service software; ServiceTitan experience is strongly preferred What Success Looks Like Success in this position isn't measured only by how many calls you run. Our strongest technicians maximize the opportunities they're given while creating a great experience for the customer. We look for technicians who consistently: Establish an agenda and build rapport with the customer Thoroughly evaluate the customer's plumbing system Provide appropriate Good, Better, Best solutions Convert service calls into completed work Maintain strong conversion and revenue performance Follow up instead of allowing opportunities to disappear Maintain high-quality workmanship Take ownership of their individual results Look for ways to continuously improve their sales process and conversion Create customers who feel confident recommending us to others Compensation This is a •performance-driven position with significant earning potential.
Base Rate:
$20/hour. Task/performance-based pay structure .
Expected Earning Range:
$80,000-$200,000+ annually , depending on individual production and performance. The Person We're Looking For You don't wait for someone else to close your jobs. You build relationships. You set an agenda. You ask questions. You uncover needs. You provide Good, Better, Best options . You educate the customer on their choices. You overcome objections professionally. You ask for the business. And when a customer isn't ready today, you follow up. If you're a strong plumber and a strong salesperson who enjoys working with customers, wants to be held accountable to conversion, and wants your earning potential to reflect your performance, we want to hear from you. Apply today to join our plumbing service team.
Job Type:
Full-time Pay:
$80,000.00 - $200,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Application Question(s): Are you currently subject to a non-compete, restrictive covenant, or similar employment agreement that may limit your ability to accept this role?
