A Plumber installs and repairs water pipes, including drainage pipes, in homes or larger buildings. Installs plumbing fixtures or appliances that use gas, and fixes plumbing problems such as clogged pipes.
Home Services Sales & Operations Manager Location:
Bay Area and Sacramento, California Company:
Friendly Services Industry:
Plumbing, HVAC, Electrical and Construction About Friendly Services Friendly Services is a growing home-services company providing plumbing, HVAC, electrical, construction, remodeling and property-maintenance services throughout the Bay Area and Sacramento. Position Responsibilities Lead and manage the company's plumbing, HVAC, electrical and construction sales activities. Develop sales strategies that increase revenue, profitability, average job value and customer conversion rates. Recruit, train, coach and supervise service technicians, comfort advisors, estimators and sales representatives. Establish effective sales scripts, pricing presentations, financing options and follow-up procedures. Monitor inbound leads, estimates, open proposals and unsold service opportunities. Improve booking rates, technician-generated leads, estimate follow-up and customer retention. Conduct regular sales meetings, call reviews, ride-alongs and performance coaching. Create individual and team sales goals and hold employees accountable for achieving them. Review performance metrics, including close rates, average ticket, gross profit, collected revenue and customer satisfaction. Work closely with dispatchers, customer-service representatives, technicians, subcontractors and company ownership. Help develop service agreements, maintenance plans, replacement programs and property-management accounts. Ensure that all recommendations and sales practices are honest, professional and focused on the customer's actual needs. Assist with daily operations, workforce planning, scheduling, quality control and customer issue resolution. Help implement and maintain CRM procedures for lead tracking, estimates, follow-ups and reporting. Build a scalable sales department that can support the company's continued growth across the Bay Area and Sacramento. Required Qualifications At least four years of sales-management experience in plumbing, HVAC, electrical, roofing, restoration, construction or another residential home-service industry. Proven record of leading a sales team and achieving revenue and profitability goals. Strong understanding of residential service calls, replacement sales, estimating and technician-generated opportunities. Experience recruiting, training, coaching and managing salespeople or service technicians. Ability to read sales reports and manage performance using measurable results. Excellent communication, negotiation, leadership and customer-service skills. Strong organizational and problem-solving abilities. Comfortable working both in the office and in the field. Valid driver's license and reliable transportation. Legally authorized to work in the United States. Preferred Qualifications Direct plumbing and HVAC sales-management experience. Existing knowledge of the Bay Area or Sacramento home-services market. Experience working with property managers, apartment communities, commercial clients or insurance-related work. Familiarity with ServiceTitan or a similar home-services CRM and dispatch platform. Experience developing sales compensation plans, pricing systems and technician training programs. Bilingual abilities are a plus. Compensation and Growth Opportunity Friendly Services offers: Competitive base salary or guaranteed compensation. Personal sales commissions. Management bonuses tied to collected revenue and gross profit. Performance-based equity with vesting and agreed achievement requirements. Opportunity to become a long-term company growth partner. Vehicle or mileage allowance, phone and other necessary business tools. Significant authority to recruit, train and build the sales department. The right candidate will have the opportunity to help shape the future of Friendly Services while sharing in the value they help create. Ideal Candidate You are a hands-on leader who understands how successful home-service companies generate, present, close and fulfill profitable work. You know how to coach technicians without encouraging high-pressure or dishonest sales practices. You can build systems, develop people, solve operational problems and take ownership of results. If you have a proven background in plumbing, HVAC or home-services sales management and want the opportunity to become more than an employee, we would like to speak with you.
To apply:
Submit your résumé along with a brief explanation of your home-services management to Friendlyservicesteam@gmail.com
