Solar Service Technician Job Description:

The Solar Service Technician serves as the troubleshooter and problem solver for StraightUp Solar's Solar Array Portfolio. This position also manages the customer experience through warranty claims and production questions or concerns. This position reports to the Service Tech Manager and works within the Service Team.

About StraightUp Solar:

StraightUp Solar is Missouri's longest-running and largest solar installer. St Louis-founded and owned, we are a fully-licensed and insured electrical contractor, a BBB A+ business, and B-Corps Certified. We are a turn-key solar PV design & installation firm with 7 in-house installation crews. Our employees in Missouri and Illinois are dedicated exclusively to PV design, installation, operations, and maintenance. StraightUp Solar has installed more than 3,500 solar projects at businesses, homes, schools, farms, churches and government buildings throughout Missouri and Illinois and has offices in St. Louis, MO, Bloomington, IL, and Marion, IL. Almost half of our team is NABCEP Certified and Associate-level credential solar professionals. We have been a St. Louis Top Workplace award winner for 7 years running!

What we offer:

Competitive hourly rate and advancement opportunities 401(k) / 100% vested Monthly medical insurance stipend for employee Paid Life Insurance $50,000 Additional voluntary insurance includes: Dental, Vision, Short and Long Term Disability, Accident and Critical Illness, Life, Legal, Dependent Care FSA. Quarterly Profit Sharing Wellness Program with Headspace App Stipend Paid Vacation, Sick, Holidays, and Bereavement Per Diem and paid travel if there are out of town opportunities Ongoing solar education and training classes

Duties and Responsibilities:

Drives a company vehicle to multiple service calls a day: homes, schools, and businesses located across Central and Northern Illinois. Service work may be solo or with another SUS service technician, varies based on job need. Delivers high level of customer service by addressing customers' questions and concerns and effectively communicating system specifications, performance metrics, and variances. Responsible for being a subject-matter expert on processes associated with the installation of PV Systems. Includes knowing equipment specifications for inverters, batteries, combiner panels and the other major components used in PV arrays, being able to read 1-line electrical drawings and building plans and maintain a strong understanding of PV design requirements. Competent in testing, measuring and interpreting AC and DC circuits to troubleshoot system performance. Complete Service Ticket paperwork after service visit via cloud-based database. Communicate with other departments internally as necessary to ensure customer expectations are met. Maintain accurate knowledge of processes and systems that support the service department. Other duties as assigned

Qualifications:

Job related experience in solar Troubleshooting PV installations, design/engineering experience a plus Customer Relationship Management (CRM) software experience or equivalent is a plus Proven track record in effective follow-through and problem resolution Ability to multitask and prioritize a high volume of work in a fast-paced environment Capable of managing multiple projects and prioritizing tasks with minimal errors Excellent communication skills (both written and verbal) Must be inquisitive and able to research, analyze problems, and make independent decisions Attention to detail and excellent follow through Maintain Clean Driving Record and have Reliable Transportation Ability to climb ladders, bend and kneel repeatedly and work at heights Physically able to lift 75 lbs Ability to work in inclement weather Safety Minded and follows OSHA guidelines Prompt and professional response to customer needs Positive team attitude Ability to work an average of 45 hours per week Resourceful at meeting challenges Dependable and on time

StraightUp Solar Culture:

StraightUp Solar is a values-based B-Corp company committed to a cleaner, safer, and more secure energy future - one solar panel at a time. We provide a supportive team environment which allows everyone the opportunity to collaborate on ideas to improve the company. StraightUp Solar is an Equal Opportunity Employer. We encourage veterans, women, persons of color, and members of the LGBTQ community to apply. StraightUp Solar has 6 core values (CLEARE) that guide the company and team members.

CLEARE Values:

Community First Lead the Solar Tribe Educate the Solar Lesson Advocate Always Respect Each Other and the

Environment Excellence In All We Do Job Type:

Full-time Pay:

$26.00 - $30.00 per hour

Benefits:

401(k) AD&D insurance Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance People with a criminal record are encouraged to apply Application Question(s): Do you have reliable transportation and a clean driving record for the past 5 years? Do you live within 45 minutes of Bloomington, IL?

Experience:

solar: 2 years (Required)

License/Certification:

driver's license (Required)

Work Location:

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