Assistant General Manager

Position Summary The Assistant General Manager (AGM) is the senior on-site operator responsible for executing the campus experience with consistency, discipline, and excellence every day. This role translates the strategic direction set by the EVP into high-quality, reliable operations across all aspects of the Lone Rock campus. The AGM holds total property oversight in partnership with executive leadership and serves as the on-the-ground operator responsible for bringing the campus experience to life. This includes direct leadership of Maintenance, Facilities, and Culinary, with a collaborative (dotted line) partnership with Sales and Events to ensure exceptional program execution. This role is primarily scheduled to work afternoon and evening hours (approximately 1:00 PM

• 9:00 PM)—a critical window that aligns with peak guest activity, dining service, and program transitions—ensuring strong leadership presence during the moments that matter most in the guest experience.

The ideal candidate brings a strong hotel food & beverage background in addition to total operations oversight, deep operational discipline, and a passion for hospitality in a mission-driven environment. Core Accountabilities 1. Operational Execution & Campus Performance Own the day-to-day execution of all campus operations, ensuring a seamless and high-quality experience for every guest. Serve as the primary on-site decision-maker, responsible for real-time problem solving, issue resolution, and operational continuity. Ensure all retreats, programs, and events are executed on time, on plan, and at standard. Maintain consistent operational rhythms, including daily stand-ups, shift transitions, and cross-functional coordination. Enforce and continuously improve standard operating procedures (SOPs) to ensure reliability and consistency. Maintain a strong physical presence across campus, particularly during peak guest activity.

Key Standard:

The campus runs smoothly without escalation; issues are anticipated, not reacted to. 2. Financial Oversight & Cost Discipline Own execution of the campus operating plan, ensuring strong financial stewardship across all departments.

Monitor and manage:

Labor costs and staffing efficiency Departmental budgets (culinary, facilities, housekeeping, operations) Inventory, purchasing, and vendor spend Track and act on key performance indicators, including: Occupancy and utilization Labor ratios Cost per guest Guest satisfaction metrics Identify and implement opportunities to improve efficiency, margin, and cost control without compromising guest experience. Ensure accurate tracking, reporting, and adherence to financial processes.

Key Standard:

The campus operates within budget with disciplined cost control and clear visibility into performance drivers. 3. Team Leadership & Accountability Directly manage campus operational leaders across: Culinary Facilities & Maintenance Housekeeping / Guest Services (as applicable) Establish clear expectations, performance standards, and accountability systems. Provide hands-on coaching, real-time feedback, and performance management.

Build a culture of:

Ownership Responsiveness Attention to detail Teamwork under pressure Ensure appropriate staffing levels and scheduling aligned to demand. Support hiring, onboarding, and training with a focus on operational readiness.

Key Standard:

Teams are clear on expectations, perform at a high level, and are accountable for results. 4. Guest Experience Execution Ensure every aspect of the guest journey is executed with precision, warmth, and consistency. Oversee lodging readiness, dining service, meeting space setup, and campus flow. Actively engage with guests, address concerns quickly, and resolve issues with professionalism. Ensure alignment between operations and program teams to deliver a cohesive experience. Monitor guest feedback and implement improvements in real time.

Key Standard:

Guests experience a seamless, thoughtful, and highly professional environment. 5. Cross-Functional Coordination (Sales & Events Execution) Partner with Sales and Events teams to operationalize all bookings and program plans. Translate program requirements into clear execution plans across departments.

Ensure alignment on:

Group logistics Staffing plans Space utilization Dining and schedule coordination Lead on-site execution of events, particularly during critical transitions.

Key Standard:

No breakdowns between planning and execution; operations deliver exactly what was promised. 6. Facilities, Safety & Campus Readiness Ensure campus is consistently clean, safe, and fully operational. Oversee preventative maintenance and timely resolution of all facility issues. Enforce all safety protocols, including: Emergency response procedures Wildlife safety General risk management Serve as on-site lead during emergencies and incidents. Ensure readiness of all guest-facing and back-of-house spaces at all times.

Key Standard:

The campus is safe, well-maintained, and always guest-ready.

Supervisory Responsibilities Direct supervision of:

Executive Chef Director of Engineering / Facilities Other operations managers as applicable Indirect leadership across all campus staff during operational shifts

Requirements:

Qualifications Bachelor's degree in hospitality, business, or related field required 5-10+ years of leadership experience in hospitality, hotels, retreat centers, or similar environments Strong background in food & beverage and/or full-service operations Proven ability to manage complex, high-touch operations with multiple moving parts Demonstrated success in: Team leadership and performance management Budget management and cost control Real-time problem solving under pressure Strong operational discipline, attention to detail, and follow-through Excellent interpersonal and relationship-building skills Comfort with operational systems (PMS, scheduling, inventory, etc.) Superior written and verbal communication abilities Experience building and leading high-performing teams. Ability to travel occasionally for organizational meetings and events. Proficient with HR information systems, PMS, events systems, and relevant technology platforms Alignment with the organization's core values Compensation The salary for this role is between $125,000

• 140,000 

Benefits:

Unlimited paid time off Generous paid holidays Comprehensive medical, dental, and vision coverage with employer contributions up to 100% 401(k) retirement plan eligibility

• 4% matching Access to supplemental insurance options Company-paid long-term disability coverage Employee Assistance Program Assistant General Manager Bailey, CO 80421 $125,000
• $140,000 a year
• Full-time $125,000
• $140,000 a year
• Full-time Position Summary The Assistant General Manager (AGM) is the senior on-site operator responsible for executing the campus experience with consistency, discipline, and excellence every day.

This role translates the strategic direction set by the EVP into high-quality, reliable operations across all aspects of the Lone Rock campus. The AGM holds total property oversight in partnership with executive leadership and serves as the on-the-ground operator responsible for bringing the campus experience to life. This includes direct leadership of Maintenance, Facilities, and Culinary, with a collaborative (dotted line) partnership with Sales and Events to ensure exceptional program execution. This role is primarily scheduled to work afternoon and evening hours (approximately 1:00 PM

• 9:00 PM)—a critical window that aligns with peak guest activity, dining service, and program transitions—ensuring strong leadership presence during the moments that matter most in the guest experience.

The ideal candidate brings a strong hotel food & beverage background in addition to total operations oversight, deep operational discipline, and a passion for hospitality in a mission-driven environment. Core Accountabilities 1. Operational Execution & Campus Performance Own the day-to-day execution of all campus operations, ensuring a seamless and high-quality experience for every guest. Serve as the primary on-site decision-maker, responsible for real-time problem solving, issue resolution, and operational continuity. Ensure all retreats, programs, and events are executed on time, on plan, and at standard. Maintain consistent operational rhythms, including daily stand-ups, shift transitions, and cross-functional coordination. Enforce and continuously improve standard operating procedures (SOPs) to ensure reliability and consistency. Maintain a strong physical presence across campus, particularly during peak guest activity.

Key Standard:

The campus runs smoothly without escalation; issues are anticipated, not reacted to. 2. Financial Oversight & Cost Discipline Own execution of the campus operating plan, ensuring strong financial stewardship across all departments.

Monitor and manage:

Labor costs and staffing efficiency Departmental budgets (culinary, facilities, housekeeping, operations) Inventory, purchasing, and vendor spend Track and act on key performance indicators, including: Occupancy and utilization Labor ratios Cost per guest Guest satisfaction metrics Identify and implement opportunities to improve efficiency, margin, and cost control without compromising guest experience. Ensure accurate tracking, reporting, and adherence to financial processes.

Key Standard:

The campus operates within budget with disciplined cost control and clear visibility into performance drivers. 3. Team Leadership & Accountability Directly manage campus operational leaders across: Culinary Facilities & Maintenance Housekeeping / Guest Services (as applicable) Establish clear expectations, performance standards, and accountability systems. Provide hands-on coaching, real-time feedback, and performance management.

Build a culture of:

Ownership Responsiveness Attention to detail Teamwork under pressure Ensure appropriate staffing levels and scheduling aligned to demand. Support hiring, onboarding, and training with a focus on operational readiness.

Key Standard:

Teams are clear on expectations, perform at a high level, and are accountable for results. 4. Guest Experience Execution Ensure every aspect of the guest journey is executed with precision, warmth, and consistency. Oversee lodging readiness, dining service, meeting space setup, and campus flow. Actively engage with guests, address concerns quickly, and resolve issues with professionalism. Ensure alignment between operations and program teams to deliver a cohesive experience. Monitor guest feedback and implement improvements in real time.

Key Standard:

Guests experience a seamless, thoughtful, and highly professional environment. 5. Cross-Functional Coordination (Sales & Events Execution) Partner with Sales and Events teams to operationalize all bookings and program plans. Translate program requirements into clear execution plans across departments.

Ensure alignment on:

Group logistics Staffing plans Space utilization Dining and schedule coordination Lead on-site execution of events, particularly during critical transitions.

Key Standard:

No breakdowns between planning and execution; operations deliver exactly what was promised. 6. Facilities, Safety & Campus Readiness Ensure campus is consistently clean, safe, and fully operational. Oversee preventative maintenance and timely resolution of all facility issues. Enforce all safety protocols, including: Emergency response procedures Wildlife safety General risk management Serve as on-site lead during emergencies and incidents. Ensure readiness of all guest-facing and back-of-house spaces at all times.

Key Standard:

The campus is safe, well-maintained, and always guest-ready.

Supervisory Responsibilities Direct supervision of:

Executive Chef Director of Engineering / Facilities Other operations managers as applicable Indirect leadership across all campus staff during operational shifts

Requirements:

Qualifications Bachelor's degree in hospitality, business, or related field required 5-10+ years of leadership experience in hospitality, hotels, retreat centers, or similar environments Strong background in food & beverage and/or full-service operations Proven ability to manage complex, high-touch operations with multiple moving parts Demonstrated success in: Team leadership and performance management Budget management and cost control Real-time problem solving under pressure Strong operational discipline, attention to detail, and follow-through Excellent interpersonal and relationship-building skills Comfort with operational systems (PMS, scheduling, inventory, etc.) Superior written and verbal communication abilities Experience building and leading high-performing teams. Ability to travel occasionally for organizational meetings and events. Proficient with HR information systems, PMS, events systems, and relevant technology platforms Alignment with the organization's core values Compensation The salary for this role is between $125,000

• 140,000 

Benefits:

Unlimited paid time off Generous paid holidays Comprehensive medical, dental, and vision coverage with employer contributions up to 100% 401(k) retirement plan eligibility

• 4% matching Access to supplemental insurance options Company-paid long-term disability coverage Employee Assistance Program