Automotive Customer Care Representative (Service BDC)

Automotive Customer Care Representative (Service BDC) 2.9 2.9 out of 5 stars 3936 Us Highway 19, New Port Richey, FL 34652 Full-time Hyundai of New Port Richey 1,064 reviews

Full-time Dealership:

L0396 Hyundai of New Port Richey Hyundai of New Port Richey - Automotive Customer Care Representative (Service BDC) Hyundai of New Port Richey is proud to be the #1 Volume Hyundai Dealership in the United States for 10+ consecutive years (2014-2024) . When you join our team, you're stepping into a workplace built on performance, growth, and a deep commitment to our people and our customers. We are looking for a dependable, positive, and customer‑focused individual who thrives in a fast‑paced, team‑oriented environment. If you enjoy helping people, staying organized, and communicating confidently by phone, text, and email, this role is an excellent fit — and a perfect stepping‑stone for anyone interested in becoming a Service Advisor in the future. What Makes Someone Successful in This Role Comfortable on the phone — confident, friendly, and clear Strong multi‑tasking — able to manage calls, messages, and scheduling at once Positive attitude — even on busy days Team player — works closely with advisors and management Reliable attendance — consistency matters Organized in a busy environment Quick learner Strong typing and computer skills Responsibilities Scheduling service appointments for customers Handling inbound and outbound calls, texts, and emails Responding to internet service inquiries Answering questions about maintenance, recalls, and warranty coverage Following up with customers regarding appointments and recommendations Working closely with Service Advisors and management to ensure a smooth customer experience Entering customer information accurately into the CRM Maintaining detailed customer and service records Qualifications Customer‑focused, energetic, and self‑motivated Experience in customer service or call center environments Strong verbal and written communication Bilingual (Spanish) is a plus Excellent computer and typing skills Highly organized with strong attention to detail Experience with Volie, CDK, or XTime is a plus Ability to address customer concerns promptly and professionally Working Hours This is a full-time position with shifts scheduled between 9am-6pm and 10am-7pm. Candidates must be available to work these shifts, including alternating weekends, as our department operates 7 days a week. We offer best-in-class industry benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.