Automotive customer service representative

About Endress Automotive Established in 2013, Endress Automotive is committed to delivering reliable automotive service built on honesty, quality workmanship, and customer satisfaction. We take pride in maintaining a professional, team-oriented environment where customers receive dependable service they can trust. Job Overview We are seeking a customer-focused Service Representative to join our team. In this role, you will be the primary point of contact for customers, guiding them through the vehicle service and repair process while ensuring a positive experience from start to finish. The ideal candidate is organized, professional, and able to clearly communicate automotive service information in a fast-paced environment. Key Responsibilities Greet customers and assist with service inquiries Schedule appointments and coordinate workflow with technicians Explain recommended repairs, maintenance services, and pricing estimates Prepare, review, and manage repair orders accurately Provide timely updates on vehicle status and completion times Recommend additional maintenance or repair services when appropriate Process payments and maintain accurate transaction records Address customer concerns professionally and ensure satisfaction Maintain clear communication between customers, technicians, and management Requirements Previous automotive customer service or service advisor experience preferred Strong communication and interpersonal skills Basic automotive knowledge with the ability to explain services clearly Experience with service management or estimating software is a plus Strong organizational and multitasking abilities Ability to thrive in a fast-paced team environment Customer-focused attitude with strong problem-solving skills Valid driver's license and clean driving record preferred Join Our Team If you're passionate about delivering excellent customer service and want to be part of a trusted automotive team, we'd love to hear from you.

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person