Automotive Service Advisor - Rockville Centre GMC

Overview Rockville Centre GMC is seeking an Automotive Service Advisor to join our team. This role is ideal for driven professionals who thrive in a fast-paced service environment, enjoy working with customers, and can confidently recommend maintenance and repair services. If you're energetic, customer-focused, and motivated by results, this is a great opportunity to grow your career with a respected automotive group. Responsibilities Meet and greet service customers promptly in a professional and courteous manner Inspect vehicle and refer to service history to accurately identify and verify customer's service needs Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer Meet requirements of the state and federal law for automobile repair and consumer protection Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors Qualifications Automotive Dealership Service Advisor experience is strongly preferred CDK experience is a plus High school diploma or equivalent Valid driver license in the state that you will work and a good driving record Great attitude with high-energy personality Excellent customer service skills Professional appearance and work ethic Ability to work well in a process driven environment Outstanding communication skills in both verbal and written The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in compensation reasonably expected for this position is $50'000-$122,000 a year. Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.