Automotive Service Advisor /Service Manager

Job Overview At Marshall Chevrolet Co, we take pride in being a pillar of the Winchester, Illinois community, offering exceptional automotive services for over two decades. As the Automotive Service Advisor/Service Manager, you'll be at the heart of our operations, ensuring that our clients receive top-notch service and leave with their vehicles running smoothly. We operate under the belief that each customer interaction is an opportunity to create a lasting positive impression. Your role will involve overseeing all service operations, managing our team of technicians, scheduling appointments, and providing knowledgeable advice on maintenance requirements. You will have a direct impact on customer satisfaction, retention, and the overall success of our service department. If you're passionate about cars, devoted to customer service excellence, and love working in a dynamic environment within a close-knit team, then Marshall Chevrolet Co is the place for you. Join us in our mission to deliver unparalleled automotive service experiences.

Salary Range:

$40,000.00 - $75,000.00 per year Benefits Annual Base Salary + Commission Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Disability Insurance Hands on

Training Career Growth Opportunities Retirement Plan Evenings Off Requirements Automotive Knowledge:

Experience in automotive service or repair is preferred.

Customer Service Skills:

Strong interpersonal skills and a customer-focused attitude.

Organizational Skills:

Ability to prioritize tasks and manage a busy service schedule.

Communication Skills:

Excellent verbal and written communication skills.

Team Player:

Collaborative mindset and ability to work effectively in a team environment.

Problem-Solving Skills:

Ability to address customer concerns and find effective solutions.

Responsibilities Client Communication:

Interact with customers to understand their service needs and provide accurate information on maintenance and repairs.

Service Coordination:

Schedule appointments, update clients on service progress, and ensure timely completion of all service requests.

Technical Assistance:

Utilize your automotive knowledge to assist customers in diagnosing vehicle issues and recommending appropriate solutions.

Customer Satisfaction:

Strive to exceed customer expectations by delivering exceptional service and addressing any concerns with empathy and professionalism.

Team Collaboration:

Work closely with technicians and other team members to ensure seamless service delivery and maintain a positive work environment.

Quality Assurance:

Conduct quality checks on completed services to confirm work meets standards and uphold the company's reputation for excellence. About Us Marshall Chevrolet is a dynamic automotive dealership in Winchester, IL, proudly serving Springfield, Jacksonville, and Pittsfield. We offer an extensive selection of new and pre-owned Chevrolet vehicles, coupled with professional financing, parts, and top-tier service. Our energetic team is committed to delivering unparalleled customer satisfaction, ensuring a seamless and exciting car-buying experience. Drive a little, save a lot!