Automotive Service Advisor -Toyota Certified

Are you looking to join a trusted brand that offers growth and stability? Vista Ford Toyota is hiring an experienced , customer-focused Service Advisor to join our growing team! Toyota experience is preferred. Competitive Pay and Opportunity to earn $80,000 - $120,000 annually!

What We Offer:

A career path that provides education and financial growth Paid time off that accrues from day one of employment An extensive benefits package including medical, dental, vision, life, and disability insurance, and more 401(K) with employer contribution Fitness and Wellness reimbursement up to $75.00 per month Tuition Reimbursement toward Automotive-related Education Employee discounts

Position Overview:

A Service Advisor initiates automotive services and repairs by communicating with customers to determine the requested maintenance. They verify warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable for maintaining vehicle safety and performance; develop estimates and secure commitments to perform the work; write repair orders and maintain customer rapport and records. The Service Advisor is a great opportunity to experience the day-to-day operations of the service department. Whether answering phone calls and emails or assisting service customers face-to-face, you'll be responsible for ensuring every customer has a positive, lasting experience.

Who You Are:

You are Toyota certified and have knowledge of the manufacturer's warranty and claims process. Preferred, not required You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience You have the proven ability to set and achieve targeted goals You thrive on educating customers on proper care for their vehicles You are driven to be the best at what you do Meeting or exceeding productivity and service standards is a priority When under pressure, you maintain a positive attitude with customers, peers, and management You have 2+ years of service experience in an automotive dealership

Essential Functions:

Greet each customer promptly a courteously, and let customers waiting in line know they will be served soon Communicate with service customers to determine the nature of the mechanical problems Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed Obtain customer and vehicle data Schedule appointments using dealership-approved forms Advise customers on the care of their cars and the value of maintaining their vehicles by the manufacturer's specifications, using maintenance menus Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on the repair order Follow up on the progress of each repair order during the day, and contact customers by telephone regarding changes in the estimate or time promised Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly Interpret warranty information and policies for customers Advise customers of parts ordered and make an appointment to have them installed before the customer leaves Assist the service manager as necessary Adheres to all company policies, procedures, and safety standards

Requirements:

Must be at least 18 years of age Prior experience in the automotive industry (2+ years of dealership experience) Must possess a valid driver's license and a favorable motor vehicle record Able to pass a pre-employment background check and drug screen for illegal substances Authorized to work in the

United States Who We Are:

Vista Ford Toyota, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes - empowering our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs. Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with over 11 automotive dealerships throughout Colorado, New England, and Wyoming. EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices. 750 E CO-92 • Delta, CO 81416