Automotive Service Writer

Job Overview Well established Independent European auto repair shop in Gardnerville NV seeks a service writer/adviser to join our team. Our business has been servicing the Carson Valley for over 14 years, specializing in the maintenance and repair of German cars and other European makes.

Automotive Service Writer Advisor Job Responsibilities:

Initiates automotive services and repairs by ascertaining performance problems and services requested. Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. Develops estimates by costing materials, supplies, and labor. Calculates customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Obtains approval signatures and enters RO into service database system. Places parts orders. Coordinate with technicians to prioritize repairs and ensure timely completion of work. Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities and reading manufacturers' publications. Operating hours are 8.30am to 5.00pm Monday thru Friday. Join us today to be part of a vibrant team dedicated to delivering exceptional automotive care! We value energetic professionals who provide top-tier service that keeps our customers coming back.

Pay:

$20.00 - $35.00 per hour

Work Location:

In person