Automotive Technical Representative

Overview The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues. The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns. Duties Initial lead in providing support resources and repair strategies to dealer service teams. Assist dealers' technical assistance request. Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim. Provide real-time technical subject matter expertise to agents and dealer. Perform detailed claim analysis and adjudication per contract terms and contact handling processes. Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes. Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided. Experience Minimum 2-3 years of customer service experience required. 2 or more years of automotive technical knowledge or position-related experience required. Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required. Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred. ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred. Strong communication, customer service, and organizational skills. Strong problem-resolution and decision-making skills. This role is perfect for motivated individuals eager to make an impact in the automotive industry while developing valuable technical and client service skills. Join us in delivering top-tier support that drives success for our clients worldwide!

Job Type:

Full-time Pay:

From $22.00 per hour Expected hours: 8 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Experience:

Automotive repair: 1 year (Required) Ability to

Commute:

Allen Park, MI 48101 (Required)

Work Location:

In person