Back Office Agent Auto Finance

Job Title:

Back Office Agent -

Auto Finance Location:

Milford, OH Experience:

0-2

Years Salary Range:

$35,000 - $38,000 per year Job Description The Back Office Agent is responsible for the accurate and timely processing of matured auto lease accounts within an auto finance environment. This role supports the end-of-lease lifecycle by reviewing, validating, and finalizing customer lease maturity transactions across multiple internal systems. The agent ensures all activities comply with established business rules, legal obligations, and privacy requirements while maintaining a professional and customer-focused approach. Key Responsibilities 1. Matured Lease Account Processing Review, analyze, and process matured lease accounts using multiple systems and databases.

Handle end-of-lease requests such as:

Turn-in processing Payoff verification Extensions Reinstatements Account closure Identify discrepancies in account data and resolve them through appropriate escalation or correction procedures. 2. Account Verification Validate customer identity and account ownership to ensure proper handling of Personally Identifiable Information (PII). Verify accuracy of customer, vehicle, and contract details before processing transactions. Apply governing terms, business rules, and compliance requirements to each case. 3. Documentation & System Updates Accurately document all actions and decisions in required systems of record. Maintain clear audit trails for compliance, reporting, and future reference. Ensure all updates meet internal quality assurance standards and policies. 4. Compliance & Privacy Follow all Business Rules, Standard Operating Procedures (SOPs), and regulatory requirements related to auto finance and lease-end servicing. Strictly adhere to privacy standards for handling sensitive customer data and PII. Ensure all work aligns with the Statement of Work (SOW) and confidentiality expectations. Required Skills & Qualifications High school diploma or equivalent (post-secondary education preferred). Prior experience in auto finance, back-office operations, leasing, or financial services is a plus. Strong attention to detail and ability to follow structured processes. Proficiency in working with multiple systems and digital documentation. Ability to handle confidential information with professionalism. Strong written communication, analytical thinking, and problem-solving skills. Ability to work independently while meeting productivity, accuracy, and quality targets.

Job Types:

Full-time, Contract Pay:

$35,000.00 - $38,000.00 per year

Education:

High school or equivalent (Required)

Experience:

Back Office Agent -

Auto Finance:

2 years (Required) auto finance, back-office operations, leasing,: 2 years (Required)

Work Location:

In person