Back Office Agent

Back Office Agent at Holistic Partners, Inc Back Office Agent at Holistic Partners, Inc in Terrace Park, Ohio Posted in 3 days ago.

Type:

full-time

Job Description:

Title:

Back Office Agent -

Auto Finance Location:

Milford, OH Duration:

Fulltime The Back Office Agent is responsible for the accurate and timely processing of matured auto lease accounts within an auto finance environment. This role supports the end of lease lifecycle by reviewing, validating, and finalizing customer lease maturity transactions across multiple internal systems. The agent ensures all activities adhere to established business rules, legal obligations, and privacy requirements while maintaining a professional and customer focused approach. 1. Matured Lease Account Processing 2. Account Verification 3. Documentation & System Updates 4. Compliance & Privacy Required Skills & Qualifications

• High school diploma or equivalent; post secondary education preferred.
• Prior experience in auto finance, back office operations, leasing, or financial services is an advantage.
• Strong attention to detail and ability to follow defined business rules and procedures.
• Proficiency navigating multiple systems simultaneously and working with digital documentation.
• Ability to manage confidential information professionally and comply with privacy protocols.
• Strong written communication, analytical thinking, and problem solving abilities.
• Ability to work independently while meeting productivity, accuracy, and qualit y performance metrics.