Bilingual Customer Service Representative $22/hour

To Apply for this Job Click Here Bilingual Customer Service Representative Company in Huntersville is looking for a Bilingual Customer Service Representative. Contract to Hire, M-F, 8 am - 5 pm Position Summary We're hiring a Bilingual Customer Service Representative (English/Spanish) to support customers with billing questions, service requests, account updates, and general inquiries. In this role, you'll serve as a key point of contact for customers by phone and digital channels, ensuring a positive experience while accurately documenting and resolving issues in a timely manner. What You'll Do Provide professional customer support in both English and Spanish via phone, email, chat, and/or online portals Assist customers with billing inquiries , payment arrangements, and account explanations Process service requests such as start/stop/transfer service, scheduling, and basic troubleshooting intake Explain utility programs, policies, and service options in a clear, customer-friendly manner Enter and update customer information accurately in CRM and billing systems Resolve common issues on first contact and escalate complex matters to the appropriate department Handle sensitive situations (late payments, disconnections, service interruptions) with empathy and professionalism Meet or exceed quality, productivity, and attendance expectations Follow all company guidelines for customer data privacy and regulatory compliance

A11552241CLT

_1776956860 To Apply for this Job Click Here