Billing Operations Analyst

Billing Operations Analyst

Job ID:

501580 Posted 18 hours ago Princeton, New Jersey Contract Administrative / Clerical Job Details IDR is seeking a Billing Operations Analyst to join one of our top clients for an opportunity in Princeton, NJ. This role involves supporting retail billing operations within the energy sector, focusing on ensuring accurate, timely customer transactions, account maintenance, and monthly billing processing. The company specializes in energy supply and utility services, committed to operational excellence and customer satisfaction. Position Overview for the

Billing Operations Analyst:

Support retail billing operations by processing customer transactions and maintaining accounts Monitor and resolve billing exceptions within established SLAs while escalating when necessary Use analytical tools such as Excel, SQL, and Power BI to identify issues and ensure compliance Develop understanding of the customer lifecycle from contract initiation to final account processing Collaborate with internal teams, vendors, and utilities to resolve operational issues and support projects Requirements for the

Billing Operations Analyst:

3+ years of experience within sales operations or back office related billing experience (Energy Supplier, Utilities, insurance, claims, loans, sales analyst, etc.) Strong Excel skills including vlookups, pivot tables, and basic formulas Strong analytical skills with high attention to detail; experience with large datasets and discrepancy identification Bachelor's degree from an accredited university Nice to have: Energy supplier back-office experience, Power BI, and SQL What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Hybrid IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com