Breakdown Call Center Agent

Shifts Available:

OVERNIGHT

What You'll Do:

Responsible for expediting incoming repair-related requests from drivers, associated vendors, and various enterprise-wide entities and communicating outcomes to appropriate partners. Actions must be performed ensuring the safety of drivers, equipment, and related freight carried.

• Review and address email messages and take appropriate actions.
• Receive and address incoming calls via pre-defined call queues and satellite communications.
• Access OEM websites to review action codes from units and take appropriate steps to resolution.
• Maintain constant and concise communication with appropriate groups, including vendors and internal departments, regarding status of repair decisions and related issues.
• Ensure all

DOT/FMCSA

Regulations, Local, State, and U.S. Xpress procedures and standards are followed.

• Make proper notation of any occurrences handled using Cetaris Maintenance Software, AS400, and XPM.
• Obtain estimates and scrutinize repair costs; authorize repairs and work performed.
• Follow up for repair completion and payment.
• Ensure all Warranty parts are shipped and tagged to appropriate terminal.
• Code all RCC and WO events appropriately.
• Perform other duties as assigned.

What We're Looking For:

Education

• High School Diploma, GED, or equivalent experience required.

Experience Minimum of 0-1 years' of experience in a call center environment and/or basic automotive mechanical troubleshooting or parts expereince! Previous experience with Cetaris, AS400, & Microsoft Outlook preferred. Skills/Certifications Basic understanding of service center/shop environment and processes. Basic knowledge of U.S. Geography helpful. Bilingual a plus. Preferred Competencies

• Oral Comprehension & Expression
• Basic communication skills and common courtesy required; ability to exchange information effectively in a concise and logical way, and be sensitive to audience diversity. Computer Skills
• Basic computer skills required; Internet and applicable company specific applications. Strong Customer & Personal Service
• knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services. Judgement/Decision Making
• considering the relative costs and benefits of potential actions to choose the most appropriate one. Attention to detail, clear and concise documentation skills. Active Learning
• understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening
• giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays
• Tuition Reimbursement
• On-site work out facility Work Environment / Physical Requirements
• Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

Job Type:

Full-time Pay:

$19.00

• $20.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

10 hour shift Day shift Evening shift Overnight shift

Work Location:

In person