Find & Apply For Administrative Supervisor Jobs in Bolingbrook, Illinois

About Kay's Angel Care Inc. Kay's Angel Care Inc. is a home health and home services agency dedicated to helping individuals receive the care and assistance they need in the comfort of their own homes. We are looking for an experienced, organized, and technology-oriented Administrative Homemaker Aide Supervisor to support our office operations and supervise homemaker aides providing services to our clients. Position Summary The Administrative Homemaker Aide Supervisor will be responsible for administrative office duties, homemaker aide supervision, scheduling follow-up, employee documentation, client communication, and compliance support. This position requires someone who understands the day-to-day operations of a home care or home services agency. The successful candidate must be comfortable working with computers, navigating online systems, maintaining accurate records, communicating with employees, and following up on outstanding tasks without constant supervision. Applicants should have at least 1 to 1.5 years of relevant experience in home care, home services, healthcare administration, caregiver supervision, or a similar role. Candidates should have a basic working knowledge of how a home services agency operates and be prepared to take an active role in daily office responsibilities. This is not an entry-level administrative position for someone who has never worked in a healthcare or home services environment. We are seeking someone with relevant experience who can bring existing knowledge to the role and learn our agency's specific procedures. Key Responsibilities1. Administrative and Office Management Manage daily administrative tasks to support the smooth operation of the agency. Answer incoming phone calls, respond to emails, and communicate professionally with caregivers, clients, families, and other professionals. Maintain organized employee files, client records, applications, onboarding documents, and other required paperwork. Review employee files for missing documents, signatures, certifications, training records, and other required information. Track outstanding paperwork and follow up with employees to ensure documents are submitted on time. Assist with preparing employment documents, offer letters, orientation materials, and other administrative forms. Maintain accurate electronic and physical filing systems. Prioritize daily responsibilities and ensure assigned tasks are completed within established deadlines. 2. Homemaker Aide Supervision Supervise and support homemaker aides providing non-medical services to clients in their homes. Communicate work expectations, assigned schedules, client service requirements, and agency policies. Monitor caregiver attendance, punctuality, call-offs, missed shifts, and scheduling concerns. Contact homemaker aides regarding attendance issues, missing documentation, and outstanding responsibilities. Assist with arranging coverage for open shifts and communicating staffing changes to the appropriate parties. Follow up with clients and employees to address routine service concerns. Document complaints, performance concerns, and follow-up actions appropriately. Report serious client concerns, incidents, and safety issues to management promptly. Assist with staff coaching and performance documentation in accordance with agency procedures. 3. Home Services and Program Knowledge Demonstrate a basic understanding of how a home care or home services agency operates. Understand the general responsibilities of homemaker aides, including authorized household assistance and other approved non-medical services. Understand the importance of following client service plans and staying within assigned duties. Assist with monitoring service documentation and identifying missing or incomplete records. Become familiar with applicable Illinois Department on Aging (IDOA) program requirements and other requirements relevant to the services being supervised. Help ensure that agency records are organized and available for internal reviews, audits, and program monitoring. Recognize when an issue needs to be escalated to the Administrator or appropriate supervisor rather than attempting to resolve it independently. 4. Technology and Electronic Systems Use computers daily to manage email, documents, spreadsheets, electronic records, and employee information. Navigate online portals and learn agency-specific software and databases. Assist with Electronic Visit Verification (EVV), timesheet review, and documentation follow-up, as applicable. Identify missing information, document discrepancies, and follow established procedures to address them. Upload, download, organize, and send electronic documents. Learn new technology and software efficiently. Demonstrate confidence using technology rather than relying on others for basic computer tasks. 5. Communication and Follow-Through Communicate clearly and professionally with employees, clients, families, and management. Follow up on phone calls, emails, employee requests, and unresolved issues. Keep management informed about staffing concerns, documentation gaps, and important changes. Handle sensitive information with professionalism and confidentiality. Maintain a respectful but firm approach when addressing employee responsibilities. Take initiative, solve routine problems, and ask for guidance when a situation requires management involvement. Required Qualifications High school diploma or equivalent. At least 1 to 1.5 years of relevant work experience in home care, home services, healthcare administration, caregiver supervision, or a related field. Basic working knowledge of home care or homemaker service operations. Strong computer skills and the ability to work with electronic records, email, online portals, and office software. Good written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage multiple responsibilities and meet deadlines. Ability to communicate with employees professionally and address routine performance or scheduling concerns. Dependability, accountability, and a willingness to take ownership of assigned duties. Ability to maintain confidential client and employee information. Preferred Qualifications Previous experience as a homemaker supervisor, caregiver supervisor, care coordinator, home care administrator assistant, or healthcare office coordinator. Experience working with IDOA homemaker programs or other Illinois home services programs. Familiarity with EVV systems, scheduling platforms, employee onboarding, and healthcare documentation. Experience maintaining personnel files and preparing documentation for audits or compliance reviews. Bilingual abilities are preferred, particularly English and Spanish or another language that supports communication with our clients and workforce. Experience using Microsoft Word, Excel, Outlook, PDF documents, electronic signatures, and online application systems. What We Are Looking For The right candidate is someone who understands that supervising homemaker aides involves more than answering questions or assigning schedules. It requires consistent follow-up, accurate documentation, good judgment, and the ability to hold employees accountable. The employee must be comfortable with a busy office environment where priorities can change throughout the day. They should be able to organize their workload, recognize urgent issues, communicate effectively, and complete routine responsibilities without repeated reminders. We are looking for someone who: Has relevant experience and a basic understanding of home services operations. Is comfortable using technology and can learn new systems quickly. Follows through on assignments and does not leave tasks unfinished. Can communicate professionally with staff while maintaining appropriate boundaries. Pays attention to details and understands the importance of accurate documentation. Is willing to learn agency-specific procedures and accept feedback. Can work independently while knowing when to involve management. Language Skills and Opportunities for Growth Fluency in English is required for daily communication, documentation, and professional correspondence. Speaking an additional language, such as Spanish, French, Arabic, Russian , or another language, is strongly preferred. Applicants should indicate which languages they speak and their level of proficiency. We are looking for someone who wants more than just a job. We want a dedicated individual who is interested in growing with Kay's Angel Care Inc. as our business continues to expand. The ideal candidate is motivated, dependable, willing to learn, and interested in developing their skills and taking on greater responsibilities over time. We value employees who take initiative, contribute ideas, support the team, and want to build a long-term future with our company. Important Expectations This is an active administrative and supervisory role. The successful candidate will be expected to manage multiple tasks, follow up with homemaker aides, maintain accurate records, use technology throughout the workday, and communicate issues promptly. Training will be provided on Kay's Angel Care Inc.'s internal policies and systems. However, applicants should already have relevant industry or administrative experience and be prepared to apply their existing knowledge to the position. How to Apply Please submit a resume outlining your relevant experience, familiarity with home care or home services operations, computer skills, and any supervisory responsibilities. Applicants with at least 1 to 1.5 years of relevant experience are encouraged to apply. Bilingual candidates and those with strong technology skills are preferred.

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person