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Administrative
Administrative Supervisor
Cary, NC
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MedPro Repair, Inc.

Administrative & Customer Outreach Coordinator

Job Description

Administrative & Customer Outreach Coordinator MedPro Repair, Inc. Cary, NC Full-time | In person Monday-Friday, 9:00 AM-5:00 PM $20/hour Job Summary MedPro Repair is looking for an organized, dependable, and personable individual to join our Cary office. This is a varied office-based role combining administrative support, customer service, repair and shipping coordination, and outbound customer outreach . The person in this position will help keep the day-to-day office running smoothly while also spending part of their day contacting dental practices and helping develop new customer relationships. Because outbound calling will be a regular part of the position, previous outbound calling or phone-based sales experience is required . We are looking for someone who is comfortable and confident speaking with customers on the phone , including initiating conversations with prospective customers, speaking with front-desk staff and office managers, responding to common questions, and following up consistently. Training will be provided on MedPro Repair, our services, systems, and processes. Responsibilities Assist with general administrative and customer service tasks Open incoming repair shipments and enter repair information accurately Maintain customer, repair, and prospect records Prepare shipping labels and pack outgoing customer shipments Respond to and send customer emails Assist with general office projects and daily operational needs Make outbound calls to dental practices as part of the workday Speak confidently and professionally with prospective and existing customers Introduce MedPro Repair and our services to prospective customers Follow up with interested practices by phone and email Accurately document calls and follow-up dates Assist with outreach related to reconditioned handpiece sales Move comfortably between administrative, customer service, shipping, and outreach responsibilities as priorities change What We're Looking For Previous outbound calling or phone-based sales experience required Comfortable and confident speaking with customers and prospective customers on the phone Friendly, professional, and personable communication style Comfortable initiating conversations and responding to common questions Strong administrative and organizational skills Strong verbal and written communication skills Good attention to detail Comfortable using Google Sheets and basic computer systems Dependable and able to work independently Comfortable following established processes Flexible and willing to help wherever needed in a small office environment Comfortable balancing administrative work with outbound customer outreach Schedule Monday-Friday 9:00 AM-5:00 PM 40 hours per week In person in Cary, NC Compensation $20/hour This role does not currently include health insurance, a 401(k), or similar employee benefits.
Pay:
$20.00 per hour Expected hours: 40.0 per week Application Question(s): Are you able to work in person in Cary, NC, Monday-Friday from 9:00 AM-5:00 PM? This position pays $20/hour and does not currently include health insurance or a 401(k). Does this compensation structure work for you? Please briefly describe your previous administrative, customer service, or office-support experience. Please describe your previous outbound calling or phone-based sales experience, including how long you did it and what the purpose of the calls was. How comfortable and confident are you speaking with new customers or prospective customers by phone, including initiating calls, responding to common questions, and keeping the conversation moving? This position involves a mix of administrative work, customer service, shipping/data entry, and outbound customer calls. Are you comfortable moving between these responsibilities throughout the day?
Work Location:
In person

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
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