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Support Staff Supervisor Licking & Knox Counties | Full-Time Lead the Team That Keeps Behavioral Healthcare Moving. Behind every exceptional client experience is a dedicated support team that keeps operations running smoothly. As the Support Staff Supervisor at Behavioral Healthcare Partners (BHP), you'll provide the leadership, guidance, and operational oversight that empowers our administrative support staff and medical records team to deliver outstanding service to clients, providers, and the community. This is more than a supervisory role—it's an opportunity to build strong teams, improve processes, ensure compliance, and make a meaningful impact on the delivery of behavioral healthcare throughout Central Ohio. What You'll Do As the Support Staff Supervisor, you will: Lead, mentor, and support administrative support staff and the Medical Records Clerk across Licking and Knox Counties. Serve as a working supervisor by assisting with front desk and medical records functions as needed to ensure seamless daily operations. Coordinate staff schedules, assign workloads, and monitor workflow to ensure timely, efficient service. Develop and improve administrative processes, workflows, and standard operating procedures to increase efficiency and enhance the client experience. Oversee medical records operations to ensure documentation is accurate, complete, secure, and compliant with all regulatory and accreditation standards. Conduct quality assurance reviews and audits to maintain high standards of documentation and operational excellence. Train, coach, and develop staff while fostering accountability, collaboration, and professional growth. Participate in hiring, onboarding, performance management, and employee development. Partner with Human Resources to address employee relations, coaching, and performance concerns. Generate reports, analyze operational data, and recommend process improvements that strengthen organizational performance. Collaborate with leadership on departmental goals, strategic initiatives, and continuous quality improvement efforts. Your leadership will directly support the teams that make quality behavioral healthcare possible every day.

We Offer:

Comprehensive benefits including medical, dental, vision, and life insurance 403(b) retirement plan with employer matching Employee Assistance Program (EAP) Eligibility for multiple Student Loan Forgiveness programs Generous paid time off including: Vacation Sick leave 10 paid holidays Full-time, Monday-Friday schedule Opportunities to lead organizational improvements and build high-performing teams A collaborative work environment where your leadership is valued Our Location This position supports operations in Licking and Knox Counties . What We're Looking For We're seeking an organized, collaborative leader who enjoys developing people, improving processes, and creating efficient systems that support quality client care.

Preferred Qualifications:

Associate degree in Business, Office Administration, or a related field Previous supervisory or team lead experience

Required Qualifications:

Minimum of two years of administrative support experience Minimum of two years in leadership/supervisory role Strong leadership, organizational, and problem-solving skills Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Experience with Microsoft Office and other business software applications Commitment to confidentiality, customer service, and continuous improvement Join Our Mission When administrative teams operate efficiently, clinicians can focus on what matters most—providing exceptional care to those we serve. If you're passionate about leading people, improving operations, and making a meaningful impact behind the scenes, we'd love to hear from you. Apply today and help strengthen the foundation of behavioral healthcare in our communities. Apply online at www.bhcpartners.org/careers Behavioral Healthcare Partners is proud to be an Equal Opportunity Employer and is committed to creating an inclusive workplace. We comply with all ADA and EEO requirements.

Pay:

$18.00 - $21.00 per hour

Benefits:

403(b) 403(b) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person