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Now viewing: Collections Specialist
RH
Robert Half
Collections Specialist
Job Description
Description We are looking for a detail-oriented Collections Specialist to support receivables and credit activities for a long-term contract opportunity based in Waterbury, Connecticut. This role focuses on strengthening cash flow, evaluating customer creditworthiness, and maintaining strong communication with customers and internal teams. The ideal candidate brings a balanced understanding of collections, billing review, and account reconciliation while working accurately within established reporting and control standards.
Responsibilities:
- Manage collection efforts to improve incoming payments, reduce overdue balances, and help limit exposure to uncollectible accounts.
- Review customer financial information to assess risk and support appropriate credit limit decisions.
- Produce recurring credit and collections reporting and distribute updates to support informed business decisions.
- Evaluate new account applications by verifying trade references and reviewing commercial credit data sources.
- Escalate developing account concerns to management quickly so potential issues can be addressed early.
- Document customer interactions thoroughly and maintain clear, accurate account notes within company records.
- Communicate relevant credit matters to sales partners to support coordinated account management.
- Recommend and support improvements that enhance cash flow, streamline receivables activity, and strengthen collection practices.
- Assist with order-related activities and reconcile customer statements and billing discrepancies as needed.
- Follow internal controls, reporting expectations, audit support requirements, and other assigned operational initiatives. Requirements
- Experience in commercial and/or consumer collections with a solid understanding of account recovery practices.
- Working knowledge of credit and collections processes, including account review and payment follow-up.
- Ability to analyze customer payment history and financial information to support credit decisions.
- Experience resolving billing issues and reconciling account statements with accuracy.
- Strong written documentation skills and the ability to maintain detailed collection records.
- Effective communication skills for working with customers, sales teams, and management on credit-related matters.
- Proficiency in using business systems and standard office tools to track accounts and prepare reports.