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Schedule:

Monday-Friday, 8:00 AM - 5:00 PM, with a one-hour unpaid lunch break and two paid 15-minute breaks. Enjoy your evenings and weekends off. Key Responsibilities Utilize a dialer system to contact debtors regarding overdue accounts Negotiate and establish payment arrangements based on financial situations Provide accurate and up-to-date account and payment information Maintain professionalism while adhering to all ethical standards and applicable laws Handle debtor questions, concerns, and disputes with empathy and assertiveness Accurately update account notes, payment arrangements, and activity in the system Conduct follow-ups to ensure timely payments and resolve outstanding issues Collaborate with internal teams to support recovery efforts and achieve goals Process credit card and ACH payments accurately and securely Assess financial situations to recommend appropriate payment solutions Represent clients professionally while pursuing debt recovery Perform basic skip-tracing to locate and contact debtors Qualifications High school diploma or equivalent required Additional certifications in collections or related fields are a plus Knowledge of FDCPA, HIPAA, and applicable state laws preferred Minimum of one (1) year of collections or call center experience Proven ability to manage high-volume calls and meet performance goals Strong negotiation, problem-solving, and communication skills Ability to handle challenging conversations professionally Proficiency with dialer systems and CRM software Strong attention to detail and organizational skills Ability to work independently and as part of a team What Were Looking For A motivated and dependable team player who thrives in a fast-paced, results-driven environment. The ideal candidate brings professionalism, accountability, and strong communication skills while managing competing priorities and supporting overall team success. Benefits Overview We offer a comprehensive benefits package designed to support the well-being and financial security of our employees: Vision & Dental Insurance (Employee-Paid): Affordable options to support your health AFLAC Supplemental Plans (Employee-Paid): Coverage for accidents, short-term disability, and more Life Insurance (Employer-Paid): $20,000 policy provided at no cost 401(k)

Retirement Plan:

Company match of 100% on 1-3% and 50% on 4-5% after one year Paid Time Off (PTO): Generous time off to support work-life balance

Paid Holidays:

9 paid holidays annually

Volunteer Time Program:

Earn additional PTO while giving back to the community Employee Assistance Program (EAP): Confidential support services

Tuition Reimbursement:

Available after one year for approved courses, up to a designated amount

Employee Discount Programs:

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Collections Agent