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Generate, process, and maintain calling cards for correctional facilities in accordance with established company procedures.
Ensure the accuracy of calling card information, assigned values, and distribution records.
Investigate and resolve discrepancies involving calling card transactions, balances, and usage.
Maintain accurate records of calling card creation and related financial activity. 2. Fraud Detection and Investigation
Monitor and review customer accounts and financial transactions for suspicious or potentially fraudulent activity.
Investigate reported fraud, unauthorized transactions, and account discrepancies.
Review transaction histories, payment records, and supporting documentation to identify irregularities.
Document investigative findings and escalate significant fraud concerns to management.
Follow established company procedures for fraud prevention, investigation, and resolution. 3. Payment Disputes and Chargebacks
Review and investigate customer payment disputes and chargeback claims.
Gather and organize supporting documentation, including transaction records, account histories, and payment information.
Coordinate with appropriate internal departments and payment processors to resolve disputes.
Maintain accurate records of chargeback activity, investigation results, and final resolutions.

Pay:

$14.00 - $16.50 per hour Expected hours: No less than 40.0 per week

Benefits:

Health insurance Paid time off Referral program

Work Location:

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Find & Apply For Bill and Account Collector Jobs in Bossier City, Louisiana

Fraud Department Specialist